Interactive Intelligence Group Inc. (ININ), a global provider of software and services designed to improve the customer experience, has been named Frost & Sullivan’s 2014 North American Contact Center Systems Company of the Year.
According to the Frost & Sullivan award report, “Interactive Intelligence is a strategic leader in all aspects of contact center systems, as shown by its systematic innovation across the product portfolio, as well as how it addresses the core needs of its customers through increased scale, reliability, and flexible deployment options.”
The Interactive Intelligence flagship solution, Customer Interaction Center™ (CIC), is an all-in-one IP communications software suite that can be deployed in the cloud or on-premises. It offers contact center, unified communications, and business process automation functionality to organizations of all sizes and types.
The Frost & Sullivan North American Contact Center Systems Company of the Year Award is given annually to a single vendor based on how it performs against key competitors in the following areas: growth strategy excellence; growth implementation excellence; degree of innovation with products and technologies; leadership in customer value; and leadership in market penetration.
Interactive Intelligence outranked its top two competitors with an overall score of 9.0 out of 10, compared to 8.8 and 8.1, respectively. (Note: To remain unbiased while protecting the interests of competitors, Frost & Sullivan does not disclose the names of other vendors reviewed.)
Interactive Intelligence was ranked particularly high in customer value and market penetration, with scores of 9.5 in both.
In a statement from the award report about Interactive Intelligence’s leadership in customer value, Frost & Sullivan said: “Interactive Intelligence’s all-in-one suite of products…resonates well with customers looking to use a broad swath of communication and contact center features without the breakpoints typically found in legacy vendors’ systems products. In most cases this architecture allows customers to add functionality without additional servers, which helps reduce cost and complexity.”
About Interactive Intelligence’s leadership in market penetration, Frost & Sullivan added: “Interactive Intelligence also has put considerable effort into building increased scalability, functionality and reliability into its core products, which has enabled it to increase market share and gain new footholds in other segments as well. Consider that the increase in scale is creating noticeable penetration into larger businesses around the world.”
This is the third time Interactive Intelligence has received the Frost & Sullivan North American Contact Center Systems Company of the Year Award.
To download the complete Frost & Sullivan award report, visit: http://www.inin.com/resources/ProductLiterature/Frost-and-Sullivan-NA-Contact-Center-Company-of-the-Year-Award.pdf.
About Interactive Intelligence
Interactive Intelligence Group Inc. (ININ) is a global provider of software and services designed to improve the customer experience. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,900 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana, and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or firstname.lastname@example.org. Visit Interactive Intelligence on the Web at www.inin.com; on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook; or on LinkedIn at www.inin.com/linkedin.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
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Christine Holley, Senior Director of Market Communications +1 317-715-8220