PRINCETON, NJ--(Marketwired - Apr 2, 2013) - Heartland Payment Systems (
The Stevie Awards for Sales & Customer Service honor the accomplishments of sales, customer service, and call/contact center professionals worldwide. More than 1,100 entries from worldwide organizations of all sizes and industry sectors were submitted to this year's competition.
"Our sales and customer service teams are the lifeblood of our organization and are well deserving of these honors," said Jeffery T. Nichols, executive director of Heartland Service Center (HSC) Operations in Jeffersonville, Ind. "The Stevie Awards showcase talent from across the globe and to win five awards further demonstrates the strength and depth of the Heartland organization. Additionally, we are especially pleased that atlas, our homegrown sales technology solution, was honored with a Silver Stevie Award, as it has been a game-changer for the way our relationship managers operate in the field while interacting with merchants on a daily basis."
Heartland's sales professionals serve as trusted business consultants, bringing innovative payment solutions to the company's more than 250,000 merchant locations across the country. These relationship managers are backed by a strong network of managers, mentors, training programs and proprietary technology that enable them to gain, retain and provide added value to customers. The Stevie Award comes on the heels of Heartland being named one of the "Best Companies to Sell For" by Selling Power® magazine for the fifth consecutive year.
Supporting the company's sales force and merchants is Heartland's powerful servicing organization that operates on a regional service model unique in the payments industry. Based at the HSC, Heartland's team of more than 800 customer advocates handle all service calls live 24 hours a day, 7 days a week, 365 days a year, never using call trees or auto-routing. These well-trained customer advocates are the product of Heartland's Customer Service Training Team, which runs a comprehensive employee professional development and training program that includes Heartland University, an on-site, accredited higher education program that works in partnership with Ivy Tech Community College, the nation's largest community college system. These continuing education opportunities were created to contribute to the company's well-established training culture and help its employees grow in order to provide better service to Heartland's customers and sales force.
About Heartland Payment Systems
Heartland Payment Systems, Inc. (
This press release contains statements of a forward-looking nature which represent our management's beliefs and assumptions concerning future events. Forward-looking statements involve risks, uncertainties and assumptions and are based on information currently available to us. Actual results may differ materially from those expressed in the forward-looking statements due to many factors, including risks and additional factors that are described in the Company's Securities and Exchange Commission filings, including but not limited to the Company's annual report on Form 10-K for the year ended December 31, 2012. We undertake no obligation to update any forward-looking statements to reflect events or circumstances that may arise after the date of this release.
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