New Solution Optimizes Microsoft Lync Investments With Improved Audio and Coverage
SINGAPORE, Oct. 1, 2013 /PRNewswire/ -- InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, today announced the release of ECC Lync Edition, a hosted, reservation-less audio conferencing solution that complements the Microsoft(R)Lync(TM) unified communications platform by delivering secure, high-quality integration between VoIP and PSTN (Public Switched Telephone Network) users.
InterCall's ECC (Enterprise Connectivity Conferencing) solution allows clients to leverage their voice infrastructure investment by augmenting it with InterCall's global cloud, featuring over 400,000 access ports. ECC Lync Edition builds on this to deliver expanded PSTN capacity and full global coverage to enterprises with investments in the Lync platform. The PSTN solution eliminates barriers caused by country-specific VoIP compliance restrictions that prevent enterprise customers from fully leveraging Lync.
As a hybrid on-premise conferencing solution that works with both IP and PSTN connections, ECC Lync Edition provides complete audio integration with PSTN audio, native conferencing control and booking -- all without an end-user client download, additional plug-ins to install or additional user interfaces to learn. Now enterprises with existing Lync investments can support multiple-participant conferencing without further investments in architecture.
"With ECC Lync Edition, clients gain global conferencing coverage with superior audio quality and an easy-to-use interface," said Shaun Wormald, Senior Director of Unified Communications at InterCall Asia Pacific. "Attaching our cloud to their Lync environment allows seamless access and integration for on and off-network participants."
ECC Lync Edition provides flexibility for expanded conference participation while allowing users to manage meetings through their Lync clients. Because of its complete global number set, an organisation can obtain coverage in more than 100 countries with a single agreement.
"Every day, customers choose the Lync platform because it improves user productivity by enabling real-time, rich communication experiences. InterCall's integrated Lync offering, qualified by Microsoft, adds significant value to customers seeking a unified environment that is affordable and easy to manage," said Laura Howard, Senior Director at Microsoft.
InterCall partnered with Clarity Consulting, an applications developer with vast experience in Microsoft platforms, to develop ECC Lync Edition, which combines the power of Clarity Converge with InterCall's Reservationless-Plus(R) audio service and the Lync unified communications platform.
The Clarity Converge software can run on a Trusted Application Server in the enterprise environment, and InterCall's Reservationless-Plus lets enterprises host conference calls anytime they choose via a dedicated phone number, conference code and PIN.
InterCall, a subsidiary of West Corporation, is the largest service provider in the world specialising in conference communications. Founded in 1991, InterCall helps businesses move away from a siloed approach to communications, and towards making people and ideas more accessible. InterCall combines telephony, messaging, conferencing and collaboration tools into a single fabric, while focusing on making the user experience simple. With a global footprint and broad service capabilities, InterCall's flexible models for hosted, managed and on-premises services help companies get the most out of their business processes.
InterCall's strong U.S. presence, including four call centers and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, mainland China, India, Hong Kong, Singapore and Japan. For more information, please visit www.intercallapac.com.
West Corporation (WSTC) is a leading provider of technology-driven, voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West's customer contact solutions and conferencing services are designed to improve its clients' cost structure and provide reliable, high-quality services.
West's Unified Communications (UC) segment, comprised of InterCall( http://www.intercallapac.com ), West IP Communications( http://www.westipc.com ) and West Notifications( http://www.westnotificationsgroup.com ), transforms the way organizations connect, collaborate and engage with employees, customers, partners and devices. We are a leading provider of cloud-based hosted and managed voice, data and video services that drive business results and inspire people to take action. West UC helps organizations manage risk by delivering best-of-breed communications services that integrate flawlessly with any organization's business processes and applications, and by delivering world-class operational and service excellence.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.
About Clarity Consulting, Inc.
Clarity Consulting Inc. develops, customises and implements software solutions to help clients achieve their unique visions and drive business results. Clarity's versatile and talented consultants specialize in application development, business intelligence, legacy integration and e-commerce websites for a range of clients, from retail and manufacturing industries to financial institutions. Clarity Consulting Inc. is based in Chicago, Illinois, USA. For more information about our company, our people, and our solutions, please visit http://www.claritycon.com.
Contact Person: Michelle Elias
Phone Number: +65-6415-6187
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