ISGN Named to HfS Winner’s Circle for Mortgage Services BPO

HfS recognizes ISGN as a pure-play service provider with flexible technology solutions

Business Wire


ISGN CorporationTM (“ISGN”), a leading provider of end-to-end technology solutions and services to the U.S. mortgage industry, today announced that it was named to the HfS Research Winner’s Circle for Mortgage Services Business Process Outsourcing (BPO), which features recent entrants, pure-plays, globally scaled players and visionaries that have the capability to support the most demanding of mortgage lending institutions.

The HfS Winner’s Circle and corresponding Blueprint Report look closely at the processes and technologies that underlie the residential mortgage market, one of the most established and competitive segments of the global BPO industry. To determine this year’s Winner’s Circle, HfS evaluated the innovation and execution capabilities of the leading service providers that contribute to the complex origination, servicing and default/foreclosure management processes of residential mortgage lenders.

HfS selected ISGN based on the company’s industry-leading technology solutions created for lenders and servicers of all sizes. HfS cited ISGN as the only pure-play mortgage services provider in the Blueprint Report who has differentiated through its flexible technology solutions in all areas, including servicing. Whether servicers are looking to expand their operations or are new to the market, ISGN’s unified technology and service solutions provide the flexibility to choose onshore, offshore and hybrid delivery options.

ISGN’s recognition is also attributed to their award-winning innovation in compliance and the breadth of technology solutions in its portfolio, which has in turn attracted a wide range of clients. Additional strengths highlighted in ISGN’s Blueprint Report include the company’s business process capabilities; flexible pricing models; flexible solution models and integration of technology; continuous improvement; and vision for the mortgage market.

“ISGN is bringing together flexible technology solutions with operationally excellent delivery to address the process needs of their core clients who include both regional and local lenders and servicers across the country,” said Charles Sutherland, EVP of Research for HfS Research and author of the HfS Blueprint on Mortgage Services BPO. “Being a pure play in mortgage services allows ISGN to focus their investments on the technologies needed by clients whether ISGN is operating the services or clients are doing it on their own behalf in a way that many other service providers can’t match today.”

“ISGN’s vision and high standard for excellence has launched our technology and servicing capabilities to new heights, allowing us to drive more cost-effective, innovative and flexible solutions to the market,” said Amit Kothiyal, chief executive officer of ISGN. “I am proud of ISGN’s transformation in becoming an industry leader, supporting the U.S. industry through innovation and execution. We have set high standards of excellence in servicing our wide range of clients, and remain committed to further expanding our solution set to fulfill their ever-changing needs. HfS validates this commitment and our performance in our highly competitive market."

About HfS Research

HfS serves the research, governance and strategy needs of business operations and IT leaders across finance, supply chain, human resources, marketing, and core industry functions. The firm provides insightful and meaningful analyst coverage of the best business practices and innovations that impact successful business outcomes, namely talent development, process automation and outsourcing, global business services frameworks, mobility, analytics and social collaboration. For more information on HfS, visit

About ISGN

Based in Palm Bay, Fla., ISGN is a leading end- to-end provider of mortgage technology and services, impacting over 5.5 million of all U.S. mortgage loans. Our 1,500 domain and technology experts have spent more than 25 years creating award-winning technologies and solutions to help financial institutions improve precision, reduce risk, manage volatility and effectively transform their business. With flexible staffing and delivery models, ISGN is uniquely positioned as one of the few comprehensive end-to-end mortgage service providers to both the origination and servicing sectors. ISGN also offers valuation, title and closing services. The company works with a majority of the top ten national lenders, as well as with regional lenders, nonbanks, credit unions and community banks. For more information, visit

Lauren Schuster, 678-781-7209
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