Josh Pickus, President and CEO of Support.com, Inc. (SPRT), Interviews with The Wall Street Transcript

Wall Street Transcript

67 WALL STREET, New York - May 13, 2013 - The Wall Street Transcript has just published its Internet Services Report offering a timely review of the sector to serious investors and industry executives. This special feature contains expert industry commentary through in-depth interviews with public company CEOs and Equity Analysts. The full issue is available by calling (212) 952-7433 or via The Wall Street Transcript Online.

Topics covered: Increased Mobile Content Traffic - Chinese Online Monetization Trends - Internet Infrastructure and Services Consolidation - Social Networking Economics -

Companies include: SupportSoft, Inc. (SPRT) and many more.

In the following excerpt from the Internet Services Report, the President and CEO of Support.com, Inc. (SPRT) discusses company strategy and the outlook for this vital industry:

TWST: The research firm Parks Associates finds 78% of U.S. broadband households have a home network, and that's expected to increase to 95% by 2016. But when considering the decline in PC sales, which has been dramatic, how is the market opportunity changing as mobile devices increase in popularity?

Mr. Pickus: Certainly the market has changed a lot over the six years we've been in the business. When we started, as you indicated, it was really PC-focused. That was the heart of the business. What's happened over time is that it's migrated to the network, and now the PC is simply one endpoint on a customer's network. A customer might also have a tablet, several smartphones, a printer and maybe a gaming device all connected to that network. So in addition to covering a much broader range of devices, you're also covering the network. It's been an interesting transition.

Now if we look at our customer base, more than half of our subscriptions are related to home networks. It's gone from PC to network, and the network also involves many mobile devices. Going forward, we think mobile devices will become an even greater percentage of the problems that we address. For example, everyone has a smartphone, but viruses are still a very small issue. As smartphones become more and more of the computing platform, it's very likely that many of the same issues that afflicted the PC will begin to afflict smartphones. We're in the middle of the transition where the whole core computing paradigm is changing, and mobile devices are becoming more important, and that's creating new technology support needs.

The way we look at it is very simple. If you look at the number of Internet protocol or IP-connected devices, the more of them out there, the more people need support. For us, the move from PC to network and network to mobile device is actually driving a business opportunity for us.

TWST: Could you tell us about the evolution of tech support since your first major customer and the drivers to license your Nexus Service Delivery Platform? What types of customers are you targeting for Nexus license sales?

For more of this interview and many others visit the Wall Street Transcript - a unique service for investors and industry researchers - providing fresh commentary and insight through verbatim interviews with CEOs, portfolio managers and research analysts. This special issue is available by calling (212) 952-7433 or via The Wall Street Transcript Online.

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