Law Firm Hagens Berman Investigates Banfield Pet Hospital Wellness Plans

Attorneys say Banfield Optimum Wellness Plans violate California consumer protection laws

Business Wire


Hagens Berman Sobol Shapiro LLP, one of the nation’s premier class-action law firms, is investigating whether Banfield Pet Hospital violates consumer protection laws through its deceptive marketing of Optimum Wellness Plans (“OWPs”). Banfield operates hundreds of pet care outlets located in PetSmart stores throughout the United States.

In particular, Hagens Berman is investigating reports by consumers that the OWPs are advertised and sold in a misleading manner, with exaggerated cost savings, unfair service restrictions, and harsh cancellation policies that are improperly disclosed.

Attorneys encourage individuals who purchased an OWP from any Banfield outlet to contact Hagens Berman by calling (206) 623-7292 or by emailing

Banfield presents the OWPs to consumers as a tremendous cost-savings over retail costs for essential preventive pet care services. Hagens Berman attorneys believe, however, that Banfield inflates retail prices and bases advertised savings in part on the use of unnecessary services and/or services that are not actually provided. In any event, plan purchasers would have to use an undisclosed number and variety of services over the course of the plan year to achieve even part of the savings advertised, according to attorneys investigating the matter.

In addition, the OWPs contain cancellation charges that apply even if the plan-holder’s pet dies during the year. Attorneys also believe that Banfield makes use of deceptive sales tactics when enrolling consumers in OWPs, including withholding the OWP agreement until after the consumer has already given his or her credit card for enrollment.

More information is also available at

About Hagens Berman

Seattle-based Hagens Berman Sobol Shapiro LLP represents consumers, workers, whistleblowers and investors in complex litigation. The firm has offices in nine cities and has been named one of the top plaintiffs’ law firms in the country by the National Law Journal six times. Founded in 1993, HBSS continues to successfully fight for consumer rights in class-action litigation. More about the law firm and its successes can be found at

Firmani + Associates Inc.
Mark Firmani, 206-443-9357


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