ROCHESTER, NY--(Marketwire -06/19/12)- In another nod to Rochester's business successes, Book1One, a web-based digital short-run book manufacturer located here, announced that it is currently on pace to record its fourth consecutive record year in sales. Through the first five months in 2012, this growth trend is continuing. Over the past three years the company has seen its business increase by an average 36 percent per year, including a 43 percent increase in 2011.
Book1One was launched in 2005 as a subsidiary of The Riverside Group in answer to an increasing demand for short run web-based self-publishing. "With the explosion of the self-publishing industry, The Riverside Group was turning away small runs. We realized we had a great business opportunity and chose to develop it," said Peter Pape, president of both The Riverside Group and Book1One. "And with our incredible success, I'm proud to say that it's clear we are meeting customers' needs and exceeding their expectations."
The company specializes in producing books for individuals, independent book publishers and organizations seeking high quality, affordable printing and binding services for quantities of one to 1,000. Its web-based, on-line ordering system makes it easy for customers to submit their book files and place orders.
One of Book1One's competitive advantages is its approach to customer service. If a customer needs to contact them, instead of automated email replies or FAQ-based technical support, Book1One's phone is answered by an employee, and emails are replied to individually and promptly, offering suggestions and help directly. It's an old-fashioned customer service approach to a new-fashioned business model.
"We pride ourselves on a customer-based focus, particularly for self-publishers who might be new to the process," added Pape. "It's important to keep a live connection between our company and those we serve."
Book1One sets itself apart from its competition in a number of other ways, all designed to make it easy for people to produce their own books: There are no minimum order requirements, even for hard cover books; its real-time website calculator makes it easy for customers to obtain instant and accurate price quotes; there are no set-up fees; and the company offers production turnaround times of days rather than weeks.
Book1One's customers come from as far away as Australia and as close as Rochester. The types of books it produces cover all genres and include business books, genealogies and commemorative books; children's books, theses and dissertations, photo books, yearbooks, cookbooks, technical and instructional books, and novels, among others.
The self-publishing industry continues to expand, and Book1One is positioning itself to meet the expected demand. According to Self Publishers' Resource, 78 percent of all book titles now being produced come from a small press or self-publisher.
"All directions point to continued success for Book1One," said Pape. "It's a great time to be in this field."
Book1One is a web-based short run book manufacturer based in Rochester, N.Y. Founded in 2005, the company produces high quality books in quantities of one to one thousand; offering hard cover, soft cover, coil and saddle stitch binding options. Book1One is a subsidiary of The Riverside Group, a 100-year-old book binding company. For more information, please visit http://www.book1one.com.