Hide seek: Pergamena, a source for leather and parchment, lists its services on Maker's Row.
Photos courtesy of Pergamena
When his order of 10,000 finished watches arrived in New York from China after a monthlong customs delay in Alaska, he discovered that a manufacturing error had ruined 2,000 of them. "I was heartbroken," Burnett says. "With overseas suppliers, when somebody messes up an order, what's your power? I was begging them to fix these errors [to no avail]."
For Brooklyn Bakery's first products--bracelets--Burnett spent hours scouring the Yellow Pages, conducting online searches and making calls to find the raw materials, manufacturers and factories he needed. Eventually he sourced his leather from Queens and chose a midtown Manhattan factory to do the assembly. "I really became friends with all the manufacturers who were working with me," he says.
Then Burnett decided to add handbags to the company's offerings--but his vendor didn't do handbags. Menendez suggested that instead of focusing on leather goods, they build a platform to solve the ongoing problem of sourcing. They put Brooklyn Bakery on ice--"You can't solve made in America for small business on a part-time basis," Burnett says--and were accepted into the 2012 Brooklyn Beta Summer Camp program to focus full time on building what became Maker's Row. (That's also where they met their third co-founder, Scott Weiner.) Burnett recalls those first meetups with a laugh: "People didn't understand what we were thinking. They were like, ‘Things are still made in the U.S.?'"
The Maker's Row platform breaks down the manufacturing process into six basic steps: ideation, patternmaking, materials, sample making, tooling and production. From there, the site provides a detailed rundown on manufacturers, including their history, capabilities, samples and contact information, as well as the type of customer they're seeking: student, startup, small business or big brand. The key, according to Menendez, is the standardization of company profiles, "so that entrepreneurs could quickly and efficiently look through different [factory] profiles and see what was the best fit for them."
Designers can search for everything for free, from one-stop shops that help take them from idea to market (an often-preferred choice of startups just learning the language of the manufacturing process) to specialized manufacturers that can produce custom branding stamps or offer laser cutting.
The site launched with a focus on the apparel industry. "We wanted to approach apparel in the beginning because the barriers to entry were so low [for entrepreneurs] as opposed to some of the other industries like electronics or interior design," Burnett says. "We thought if we're able to solve the apparel industry, then we'll know how to tackle all the other industries we want to go into."
Once the Maker's team began calling manufacturers to sign them up for $50 to $200 per month, "the response was almost instantaneous," Burnett says. "They would say ‘I'm in' and that I should ‘call Bob because he'll love this resource, too.' We knew we were onto something."
By April of this year, the site listed more than 1,400 manufacturers. And thanks to upcoming partnerships with manufacturing guilds and trade shows, Menendez projects they'll have 60,000 manufacturers on the site by the end of 2013.
Although manufacturing in the U.S. has long had a rep for being pricier than its foreign counterparts, things have changed. Prices have gone up overseas. Burnett says one of the Chinese factories he used now charges three times what he paid during his watchmaking days. And overseas manufacturing minimums--often requiring orders in the thousands--can be prohibitive, particularly for startups.
Anna Livermore--founder of Chicago-based V. Mora, which offers services ranging from patternmaking to guiding startups through the first two years of their collections--says a factory's story has started to mean as much to designers as the designer's story means to consumers. "Here it's more something you've grown and been there for step by step," she says. "You have a relationship. You know where they're working. You know that the garments are being created there, and you can see it."
Livermore's own business has received a nice boost from being listed on Maker's Row. During V. Mora's first six weeks on the site, the company booked 28 strategy sessions and three new retainer clients.
It's in the bag: Leon + Bella "Simon" tote.
Photo courtesy of Leon + Bella
"Maker's Row is a huge timesaver," says Elise Avera, founder of St. Simon's Island, Ga.-based resortwear label Leon + Bella. "I'm on the beach, and it's beautiful weather, but it's not like I'm in New York and can just walk to a bunch of factories. I have to do it from here."
On the price front, Avera acknowledges that it's often more expensive to keep manufacturing within U.S. borders, but she believes it's worth it: "There's just something about the craftsmanship. I feel like it's a little bit more my hand."
Burnett grins when talking about the effect Maker's Row has had on designers and factories. It's even helping break down some of the industry's tight-lipped ways. They added review functionality to the site so designers can leave comments on the factories' profile pages. "We're surprised that some of the closed-off clients are willing to share that information in reviews," Burnett says.
But the desire to support the factories--and keep them in business--clearly trumps any old-ways concerns. There are plenty of reviews threaded throughout the site. And, Burnett adds, factories have started reaching out to each other through the site to build referral networks.
"We've been so happy to see that we've been able to have such a positive impact in such a short time," he says. "Not only are people able to hire more staff, they're able to hire more labor to handle the capacity. We've just begun."