CARBONDALE, IL--(Marketwire - Mar 20, 2013) - Good customer service is embedded in the notions that the customer satisfaction is priority one, however in an increasingly competitive market and the slow economy, many companies have put gains and profits over the consumer. There are a few companies that still hold loyalty to the buyer; one such company is the Mark Ward Kia of Carbondale, Illinois.
Mark Ward Kia has a leadership and executive team that makes it their mission to provide not only quality service, but also great service and this has been recognized and awarded to them by their clients who voted the Carbondale, Illinois dealership number 1 thanks to their low prices and excellent customer service.
The executive team makes every effort to structure company policy to better addressing customer needs. Additionally, Mark Ward Kia continuously addresses the ever-changing consumer market with increased research and specialized policies that considers market, community and individual constraints. Mark Ward Kia was awarded the Best Customer Service award given its commitment to the customers.
Mark Ward Kia recognizes that making sure that customers are happy is the key to keeping them coming back for continual business. Mark Ward Kia success and highly accolade customer satisfaction rates are correlated to its quality products, honesty with customers, and a welcomed communications between the company and the customer. Not only do the people at Mark Ward Kia ensure that they provide excellent customer service prior to the purchase of a vehicle, they continue their service even after purchase. Mark Ward Kia's customer service experiment has changed the entire perception a customer has of the organization.
Kia is a South Korean automobile manufacturer, with sales of over 1.4 million vehicles annually. Kia first started production in the United States in 2009, establishing a US Kia Motors plant in Georgia. Kia is the 8th best selling automotive brand in the United States, outselling Chrysler and Mazda. For more information on Kia, please visit Kia.com or www.wardkiacenter.com/.
- customer satisfaction