Merchant Members Report 45% Less Revenue Loss Due to Fraud, According to Recent Survey


SEATTLE, WA--(Marketwired - Apr 2, 2013) - The Merchant Risk Council (MRC) today announced key findings from its annual CyberSource/MRC 2012 Fraud Survey. According to the results, MRC merchant members report 45% less revenue loss due to fraud than non-members.

"As the premier global fraud and payments association in eCommerce, the MRC is strategically positioned to offer online and multi-channel retailers the tools, resources and forums to learn the issues, discuss solutions and source partners to mitigate their overall risk," said Tom Donlea MRC's managing director for the Americas.

The annual fraud survey measures fraud rates for the previous calendar year, focusing on the tools used for ID detection and fraud prevention. MRC's merchant members also reported the following compared to non-members:

  • 18% less fraudulent orders
  • More than 50% less manual reviews
  • 50% less fraud related charge backs

"We are pleased to learn that our merchant members are adding to their bottom line through a reduction in fraud," said Nicolas Vedrenne, MRC's managing director for Europe.

This survey and other benchmarking data will be a focus of MRC's upcoming European Congress, April 17-19 in London.

ABOUT THE MRC: The Merchant Risk Council (MRC) is a merchant-led non-profit trade association focused on electronic commerce risk and payments globally. The MRC leads industry networking, education, benchmarking and advocacy programs to make electronic commerce more efficient, safe and profitable.

Headquartered in Seattle, Washington, the MRC has a European office in Madrid, Spain. Learn more at

Steven Mandurano
TELEPHONE: +1 206.364.2789 ext. 117
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