Montenegro's Crnogorski Telekom Selects Amdocs Software and Services for Business Support Systems Consolidation

Amdocs will help Crnogorski Telekom, a subsidiary of Deutsche Telekom, to improve the customer experience and maximize revenue opportunities, while reducing operational costs

PR Newswire

ST. LOUIS, Nov. 5, 2013 /PRNewswire/ -- Amdocs (DOX), the leading provider of customer experience systems and services, today announced that Crnogorski Telekom a.d. has selected Amdocs software and services for a strategic business support systems (BSS) consolidation project across fixed, wireless, Internet and IPTV operations. By replacing multiple third-party systems with Amdocs software, Crnogorski Telekom will be able to gain operational efficiencies with fewer systems to manage and a single view of all customer data, services and interactions, helping to improve customer service while reducing costs.

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Amdocs will deliver Amdocs BSS Advance, a fully integrated, pre-packaged solution consisting of multiple products from the Amdocs CES 9 portfolio, including convergent charging for both prepaid and postpaid billing and financials, resource management, customer management and ordering, all leveraging a centralized product catalog. Amdocs will also deliver a partner settlement solution, systems integration and testing services, and a five-year maintenance program.

"By consolidating our BSS systems and our view of our customers we can improve the customer experience and enhance it with better targeted offerings," said Uwe Rivoir, program director at Crnogorski Telekom. "We will also be able to introduce attractive, multi-play price plans, increasing up-sell and cross-sell opportunities across our different lines of business and maximizing revenue potential."

"Service providers today require solutions to help them reduce costs, but at the same time grow their business and improve the experiences they deliver to their customers," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "With Amdocs' market-leading products, which are pre-integrated and offer convergent support across the multi-play, alongside our industry-specific services and business process best practices, we will be helping Crnogorski Telekom address their business requirements and further solidify their leadership position in the market."

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About Amdocs

For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its 20,000 employees serve customers in more than 70 countries.

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Amdocs' Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012 and our quarterly 6-K forms furnished on February 12, May 16 and August 12, 2013.


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