The NIC Technologies Pre-Employment Screening Program (PSP) customer service team was awarded a Bronze Stevie Award today. This recognition is for the Contact Center of the Year – up to 100 seats award category. The NIC Technologies PSP customer service team provides support for the U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) Pre-Employment Screening Program. PSP provides employers with a driver’s FMCSA safety history during the hiring process.
“Each day the PSP customer service team offers the best support possible. I’m proud that our team is getting this much-deserved recognition,” said Elizabeth Pemmerl, NIC Technologies’ General Manager. “PSP is an important safety program. This team makes certain that users are able to access PSP reports efficiently and quickly.”
NIC Technologies earned the award based on the exceptional work of the effective five-person team. Last year alone they handled over 110,000 customer interactions via email and phone, and average call hold times never exceeded 22 seconds.
Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. More than 1,500 nominations from organizations in virtually every industry were evaluated in this year’s competition, an increase of 36 percent over 2013.
The Pre-Employment Screening Program is managed through a unique no-cost contract. NIC Technologies performs all work, including customer service, at no cost to FMCSA. NIC is supported by fees paid by companies and drivers that elect to use the PSP system. For details on the Pre-Employment Screening Program and how carriers, hiring companies and drivers can participate, visit http://www.psp.fmcsa.dot.gov.
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
NIC (EGOV) is the nation's leading provider of official government websites, online services, and secure payment processing solutions. The company's innovative eGovernment services help reduce costs and increase efficiencies for government agencies, citizens, and businesses across the country. The family of NIC companies provides eGovernment solutions for more than 3,500 federal, state, and local agencies across the United States. Additional information is available at http://www.egov.com.
- Professional Services
Elizabeth Pemmerl, 703-841-6360