NICE Awarded a 2014 CRM Excellence Award Presented by CUSTOMER Magazine

NICE is recognized for helping a leading U.S. retailer boost sales effectiveness, customer satisfaction, and operational efficiency

PR Newswire

RA’ANANA, Israel, May 12, 2014 /PRNewswire/ --

NICE  Systems  (NASDAQ:  NICE) announced today that it is the recipient of a 2014 CRM Excellence Award, presented by TMC CUSTOMER magazine. The award recognizes NICE Interaction Analytics for boosting sales effectiveness, customer satisfaction, and operational efficiency.

Winners were chosen on the basis of their product's ability to help businesses expand their relationship with their customers. The hard data shows that NICE Interactions Analytics is being successfully used by a leading U.S. retailer to gain valuable insights into customer interactions, share them with relevant stakeholders, and take action to achieve defined business objectives.

The company chose NICE to help it convert its contact centers from "service recovery centers" to "revenue generation centers." Since deploying the NICE solutions in 2012, it has enhanced customer experience, while seeing significant financial benefits, enhanced agent performance and improved processes and policies. Some specific achievements include: additional realized revenue, improved Net Promoter scores, and reduced average call handle time.

Yochai  Rozenblat,  President,  NICE  Enterprise  Group

"This award reinforces our commitment to helping companies get closer to their customers in order to achieve their business objectives. NICE Interaction Analytics is a key element in understanding customer needs and preferences and identifying areas of improvement within contact center operations. Organizations can act on these insights to improve processes, engage employees, and deliver an exceptional customer experience."

Rich  Tehrani,  TMC's  CEO  and  Group  Editor-in-Chief

"The 15th Annual CRM Excellence Awards has recognized NICE for being a true CRM partner to its customers and clients. NICE has demonstrated to the editors of CUSTOMER magazine that its Interaction Analytics solution improves its clients' business by streamlining and facilitating the flow of information between companies and their customers."

The  2014  CRM  Excellence  Award  winners  can  be  found  in  the  May  issue  of CUSTOMER  magazine.

About  NICE  Systems

NICE Systems (NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE's solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.

Trademark  Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Systems. All other marks are trademarks of their respective owners. For a full list of NICE Systems' marks, please see:

Forward-Looking  Statements

This  press  release  contains  forward-looking  statements  as  that  term  is  defined  in  the  Private  Securities  Litigation  Reform  Act  of  1995.  Such  forward-looking  statements,  including  the  statements  by  Messer  Rozenblat,  are  based  on  the  current  expectations  of  the  management  of  NICE-Systems  Ltd.  (the  Company)  only,  and  are  subject  to  a  number  of  risks  and  uncertainties  that  could  cause  the  actual  results  or  performance  of  the  Company  to  differ  materially  from  those  described  herein,  including  but  not  limited  to  the  impact  of  the  global  economic  environment  on  the  Company's  customer  base  (particularly  financial  services  firms)  and  the  resulting  uncertainties;  changes  in  technology  and  market  requirements;  decline  in  demand  for  the  Company's  products;  inability  to  timely  develop  and  introduce  new  technologies,  products  and  applications;  difficulties  or  delays  in  absorbing  and  integrating  acquired  operations,  products,  technologies  and  personnel;  loss  of  market  share;  pressure  on  pricing  resulting  from  competition;  and  inability  to  maintain  certain  marketing  and  distribution  arrangements.  For  a  more  detailed  description  of  the  risk  factors  and  uncertainties  affecting  the  company,  refer  to  the  Company's  reports  filed  from  time  to  time  with  the  Securities  and  Exchange  Commission,  including  the  Company's  Annual  Report  on  Form  20-F.  The  forward-looking  statements  contained  in  this  press  release  are  made  as  of  the  date  of  this  press  release,  and  the  Company  undertakes  no  obligation  to  update  or  revise  them,  except  as  required  by  law. 

Corporate  Media  Contact
Erik Snider, +1-877-245-7448,

Marty Cohen, +1-212-574-3635,, ET
Anat Earon-Heilborn +972-9-775-3798,, CET

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