OpenDNS and ConnectWise Integration Enables MSPs to Unify Web Security and IT Services Management

Integration of Umbrella by OpenDNS and ConnectWise Boosts Margins and Profits for IT Channel through Automation

Business Wire

ORLANDO, Fla.--(BUSINESS WIRE)--

OpenDNS, the world’s leading provider of cloud-delivered Web security services, today announced that it has integrated its Umbrella for MSPs service with ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs. This integration with the ConnectWise professional services automation (PSA) platform enables managed service providers (MSPs) to centrally manage and deliver Umbrella web filtering and security services that reduce malware infections up to 80 percent more than anti-virus solutions. It allows the companies’ joint MSP partners to boost their operational efficiency and profitability by gaining visibility into security and Internet activity of individual client accounts directly from ConnectWise.

OpenDNS will demonstrate the integration with ConnectWise at IT Nation Partner Summit 2013 at booth 314.

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“As an MSP, we need to be able to quickly and easily explain the value of our security service to customers. OpenDNS enables us to do this by providing instant visibility into network activity and metrics like the number of malware infections prevented and domains blocked,” said Ethan Tancredi, president of MySherpa, a leading Mid-Atlantic IT managed services firm. “Being able to access actionable OpenDNS security data alongside other customer information within ConnectWise allows us to automate service and account management processes. This helps us improve efficiency, margins and ultimately, our profitability.”

Designed exclusively for the IT Channel, ConnectWise is the most widely used PSA platform by MSPs. It provides a centralized, global view of each customer for both technical and non-technical staff. The OpenDNS-ConnectWise integration enables MSPs to manage their security services within the ConnectWise platform and access detailed monitoring and reporting information from Umbrella, including malware blocked, contained infections, and service status. Since many MSPs act as a “Virtual CIO” for their clients, the ability to view security data and top domains accessed by customers within ConnectWise enables any MSP staff member to instantly offer customers valuable insights.

“The Umbrella by OpenDNS cloud delivered security service is a natural complement for ConnectWise’s advanced automation platform. This integration is attractive to MSPs because it transparently protects customers from advanced cyber threats at the network layer,” said Jeannine Edwards, Director of ConnectWise Community. “We are excited to welcome OpenDNS as a new vendor integration partner.”

OpenDNS - ConnectWise Solution

The OpenDNS-ConnectWise integration enables MSPs to centrally access the following data from the Umbrella security service within the ConnectWise platform:

  • Service status on customer endpoints
  • Malware infections blocked
  • Number of Botnets contained
  • Number of DNS queries processed
  • Top websites visited
  • Blocked domain statistics
  • Top website categories

“The ability for MSPs that use ConnectWise to instantly access actionable data from the OpenDNS security service in one unified console provides the visibility they need to act as ‘CIO’ for their customers,” said Dima Kumets, MSP product manager for OpenDNS. “The OpenDNS-ConnectWise partnership enables MSPs to centralize and automate business processes so they can service customers better, faster and most cost effectively, which increases renewal rates.”

Resources

Umbrella for MSPs: http://www.umbrella.com/business-security-solutions/umbrella-for-managed-service-providers/

Umbrella Product Tour: http://www.umbrella.com/products/product-tour/

Umbrella Security Graph: http://labs.umbrella.com/security-graph/

ConnectWise: https://www.connectwise.com/it-services-large.php

About OpenDNS

OpenDNS is the world's leading provider of Internet security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, anytime. OpenDNS provides millions of businesses, schools and households with a safer, faster and more intelligent Internet experience by protecting them from malicious Web threats and providing them control over how users navigate the Internet, while dramatically increasing the network's overall performance and reliability. The company’s cloud-delivered Umbrella security service protects enterprise users from malware, botnets and phishing regardless of location or device. At the heart of all OpenDNS services is the OpenDNS Global Network, the world’s largest Internet-wide security network, securing 50 million active users daily through 20 data centers worldwide. For more information, please visit: www.opendns.com.

About ConnectWise

Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 80,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. For the last 31 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit www.ConnectWise.com or call 800-671-6898.

Contact:
Marc Gendron PR
Marc Gendron, 781-237-0341
marc@mgpr.net

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