CARY, NC--(Marketwire -09/05/12)- Cicero Inc. (CICN), a global provider of Customer Experience Management (CEM) and integration technologies, and Pipkins, Inc., a leading supplier of workforce management software, today announced that they will begin deploying Vantage Point™ with Cicero's desktop analytics technology to customers this September.
The addition of Cicero's desktop analytics technology extends Vantage Point's data collection capabilities at the employee desktop in order to identify operational issues in contact centers as well as the back office. More importantly, it enhances Vantage Point's forecasting, scheduling, and planning functionality for enterprise-wide workforce management allowing companies to automate processes and reduce costs.
"The ability to collect more data about how work happens at the end-user desktop using Cicero greatly enhances our ability to provide strategic workforce management data to our customers," says Bob Webb, Pipkins' Vice-President of North American Sales. "We look forward to working with Cicero in deploying Vantage Point to customers in the coming months."
"Desktop analytics, the ability to capture and collect data about processes and applications at the desktop, is becoming a critical component of managing contact center and back office operations. Using desktop analytics to identify process bottlenecks and issues related to applications, we are improving user productivity and the bottom line," said Tom Aiello, Senior VP of Worldwide Sales at Cicero. "Pipkins is at the forefront of delivering a workforce management solution that incorporates Cicero's desktop analytics capabilities to better manage a company's workforce and gain a competitive edge."
About Pipkins, Inc.
Pipkins Inc., founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software to the call center industry. Its Vantage Point™ product enables managers to solve the complicated operational issues in multi-faceted call center environments. In 2002, Pipkins introduced WorkforceScheduling.com™ as a subscription-based alternative for users wanting the full complement of enterprise features and benefits of its Vantage Point software on a hosted platform. Pipkins' systems forecast and schedule more than 100,000 agents in over 500 locations across all industries worldwide. For more information, visit www.pipkins.com or www.WorkforceScheduling.com.
About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.