PMAC Lending Services Selects ISGN’s Tempo™ Default Management Platform

Lender enhances default management as it enters riskier markets, expands operational footprint

Business Wire


ISGN CorporationTM (“ISGN”), a leading provider of end-to-end technology solutions and services to the U.S. mortgage industry, today announced that PMAC Lending Services, Inc., a Chino Hills, Calif.-based direct mortgage lender, has implemented ISGN’s web-based, end-to-end default management platform, TempoTM.

In addition to its successful retail and wholesale channels, the fully approved Fannie Mae, Freddie Mac and Ginnie Mae seller-servicer recently launched correspondent and mini-correspondent lending channels. To better support these new ventures, PMAC was in need of a default management solution to cost-effectively navigate markets that are subject to higher delinquencies. Furthermore, the lender recently expanded its footprint into new markets along the East Coast and expects its growth to continue, making it necessary to find a platform to assist in managing its loans with the ability to handle the rapidly changing industry regulations at a lower cost.

With ISGN’s Tempo, PMAC now has complete insight into their growing loan portfolio. The platform combines automation and vendor management functionality so as to increase productivity while helping to reduce errors and mitigate risk when processing defaulted loans. Tempo offers dynamic, real-time work queues and reportable communication to help all involved parties quickly and efficiently fulfill required steps to complete a loan. The system’s loan status reporting dashboard also provides institutions like PMAC a quick and clear picture on how the default life cycle is progressing and the ability to change timeline and reporting inputs as needed.

“While the height of the mortgage crisis is behind us, delinquencies will continue to exist, making it necessary to find solutions to better manage delinquent loans without exhausting our overheard costs and resources,” said Martin Bonanno, senior vice president of Servicing Operations for PMAC. “ISGN’s Tempo delivers just that in a reliable platform that flows naturally with the foreclosure waterfall. Our staff has completely embraced the platform’s simplicity and ease of use.”

Bonanno continued, “Not only are we impressed with Tempo’s capabilities, but we consider ISGN a strategic partner as the company helps us thrive in today’s complex lending environment. It is clear the company designs their solutions with the end-user in mind.”

“The housing market is finally reaching stability, however, maintaining profitability will continue to be an ongoing challenge as the industry faces compression on servicing revenue and increased compliance costs,” said Paul Imura, CMO of ISGN. “We are focused on building innovative, game-changing technology solutions like Tempo to drive competitive advantages in the market. We’re pleased PMAC Lending Services has become a key strategic partner in re-engineering mortgage default management process going forward. The best time to invest in change is when you are in growth mode.”

About PMAC Lending Services

PMAC Lending Services, Inc. was founded in 1995. PMAC is a fully approved direct lender and seller-servicer with Fannie Mae, Freddie Mac and Ginnie Mae and is headquartered in Chino Hills, Calif. The company’s retail branches are located nationwide and PMAC proudly services many of the loans it funds. Focused on providing home loans responsibly throughout the communities PMAC serves, its focus is to provide an exceptional customer experience. PMAC is an Equal Housing Lender. (NMLS No. 167441.)

About ISGN

Based in Palm Bay, Fla., ISGN is a leading end-to-end provider of mortgage technology and services, impacting over 5.5 million of all U.S. mortgage loans. Our domain and technology experts have spent more than 25 years creating award-winning technologies and solutions to help financial institutions improve precision, manage volatility and effectively transform their business. With flexible staffing and delivery models, ISGN is uniquely positioned as one of the few comprehensive end-to-end mortgage service providers to both the origination and servicing sectors. ISGN also offers valuation, title and closing services. The company works with a majority of the top ten national lenders, as well as with regional lenders, nonbanks, credit unions and community banks. For more information, visit

Lauren Schuster, 678-781-7209
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