As you may remember, I've often begged Google to take the social networks that lie within its sprawling network more seriously. We argued that Google should take its extant communities and try to make them the core of its social network offering rather than building G+ from scratch.
When people say (do they still say this? or is too obvious to bear witness to at this point?) that "Google doesn't get social," I think this is what they mean. Rather than finding a way to turn their most dedicated users into content creators for the larger masses of users, they just took their tools away, alienating a group that had *loved* their product. And for what? A G+ product with a huge nominal user base and a much, much, much smaller actual community. I guess the "higher ups" got their numbers.
At one point, [Google product manager Brian] Shih remembers, engineers were pulled off Reader to work on OpenSocial, a "half-baked" development platform that never amounted to much. "There was always a political fight internally on keeping people staffed on this little project," he recalled. Someone hung a sign in the Reader offices that said, DAYS SINCE LAST THREAT OF CANCELLATION. The number was almost always zero. At the same time, user growth -- while small next to Gmail's hundreds of millions -- more than doubled under Shih's tenure. But the "senior types," as [user experience designer Jenna] Bilotta remembers, "would look at absolute user numbers. They wouldn't look at market saturation. So Reader was constantly on the chopping block."
So when news spread internally of Reader's gelding, it was like Hemingway's line about going broke: "Two ways. Gradually, then suddenly." Shih found out in the spring that Reader's internal sharing functions -- the asymmetrical following model, endemic commenting and liking, and its advanced privacy settings -- would be superseded by the forthcoming Google+ model. Of course, he was forbidden from breathing a word to users. "If Google is planning on deprecating Reader, then its leaders are deliberately choosing to not defend decisions that fans or users would find indefensible," wrote [Google engineer Chris] Wetherell. Kevin Fox, the former designer, was so fearful that Reader would "fall by the wayside, a victim to fashion," that he offered to put aside his current projects and come back to Google for a few months. Shih left Google in July. Seeing the revamp for the first time, "most of us were prepared for a letdown," he blogged, "and boy, is it a disaster."
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