ATLANTA, GA--(Marketwired - May 16, 2013) - RouteMatch Software, a leading provider of ITS (intelligent transportation systems) software and services, recently held its annual User Conference in Atlanta, GA. Over 300 attendees from 180 different transit agencies from across the United States and abroad gathered to learn about the latest RouteMatch technological innovations, best practices, and tools to better manage operational efficiencies. Attendees represented a cross-section of transit agencies using transit technologies to manage their demand response, fixed route, mobility management, and brokerage services. Transit agencies from both urban and rural communities were represented.
This year's conference expanded upon the overall strategic focus of helping technology users execute a long-term planning strategy to achieve greater returns on their ITS investment, better serve their riders, manage costs, and utilize RouteMatch's full suite of flexible transit solutions.
Highlights of the conference included sessions dedicated to the latest enhancements to RouteMatch's full enterprise solution -- RouteMatch 6.0 -- which uniquely unifies demand response, fixed route, traveler information systems, transit asset management, brokerage, an integrated mobile platform, and other value-added modules on one platform.
"Having worked for 10 plus years in the technology sector prior to coming to Pelivan Transit, I was extremely impressed with both the knowledge level and the attitudes of the entire Route Match staff at the User Conference," says Brian Barger, Assistant Director of Pelivan Transit. "They truly exude the 'we are family' mantra that all businesses can learn from when building long term relationships with their customer base."
Attendees had access to over 50 educational breakout sessions led by industry specialists, clients, and RouteMatch experts this year, featuring deep-dive discussions on multi-modal delivery systems and coordination, improving dispatching and reporting efficiencies, notifications strategies, customer management and analytics. RouteMatch continued its practice of offering "one-on-one" consulting services to clients over the course of the four-day event. This valuable service enables clients to troubleshoot using their own data, in real-time, while leveraging their existing RouteMatch technology.
New additions to this year's gathering were two RouteMatch Certified Masters' classes on Reporting and Scheduling. Clients attended courses to become a Certified Master Scheduler (CMS) or a Certified Master Report Manager (CMRM) in RouteMatch Software for Demand Response Reporting or Scheduling.
"The RouteMatch User Conference provides so many opportunities for users to actively engage in learning new software developments through the numerous educational sessions and certification trainings which were offered," says Kristen Vida, Executive Director at DuFast Transit. "It was clear that RouteMatch is dedicated to providing the best possible solution to the transit industry by actively seeking input from users on how to improve features and make them the most efficient and user friendly as possible."
"This year's RouteMatch User Conference continued to raise the bar, in terms of focusing on our clients' needs and delivering real value," says RouteMatch's Vice President of Client Services, Joe Hewes. "The consistent theme over the past two years has been to help our clients instill a long-term strategy and planning component into their individual agencies. We know that RouteMatch's suite of enterprise technology, paired with our Customer Support program, can deliver measurable return on investment (ROI) to our clients. The User Conference is a yearly opportunity to remind and demonstrate to clients, in a hands-on manner, the many ways in which ITS improvements are possible with RouteMatch. And, it's our chance to say 'thank-you' to our client family and show them a good time."
About RouteMatch Software
RouteMatch is the US-based leading provider of end-to-end transit ITS software and innovative passenger and vehicle technology solutions. The company is headquartered in Atlanta, GA and works with more than 600 transit agencies across the U.S. and internationally, providing quality software and customer service. Partnering with public and private sector passenger transportation providers, the company's products address routing, scheduling, dispatching, billing, reporting, fixed route, CAD/AVL, paratransit and fixed route integration, traveler information services, fleet management, mobility management, mobile solutions for transit, and more. Additional information about RouteMatch's ITS technologies are available at www.routematch.com or by calling RouteMatch toll-free at (US) 1-888-840-8791.
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