CINCINNATI, OH--(Marketwired - May 22, 2013) - Cincinnati-based RTM Consulting, the leading provider of Services Business Optimization Solutions for consulting, professional and support services organizations in the IT sector, announced a new consulting agreement with Carestream Health. Carestream is a worldwide provider of dental products and systems, medical imaging systems and proven healthcare IT solutions.
"Our service business is at the core of the extraordinary customer experience Carestream provides. In order to further enhance customer satisfaction and accelerate our growth, we continuously identify ways to improve our highly successful customer care organization," said Arnaud Marie, General Manager, Global Customer Care Solutions at Carestream. "We engaged RTM Consulting to leverage their experience by working with our Services executives to help drive even greater improvements in our worldwide customer service organization."
"Today's challenging business environment makes running a services business highly dependent on having a clear and differentiated customer focused strategy," said Randy Mysliviec, CEO, RTM Consulting. He continued, "We are thrilled to have been selected by Carestream to help strengthen their services operations to ensure their customers receive maximum value from Carestream products and systems."
The most successful IT product companies leverage services effectively to provide exceptional customer support in a cost efficient manner. RTM Consulting helps IT companies differentiate service offers and improve services operations and results.
About RTM Consulting
Specializing in Resource Management, Project, Portfolio and Knowledge Management, and Services Business Optimization, RTM Consulting helps IT hardware, software and support services organizations achieve the benefits associated with successful services portfolios. With its unique Just-in-Time Resourcing® solution and Business Acceleration Services, RTM Consulting helps large, medium and small firms move beyond theory to practical application of industry best practices and achievement of exceptional results in the shortest possible period of time. For more information please contact RTM Consulting at firstname.lastname@example.org or visit our web-site www.rtmconsulting.net.
About Carestream Health
Carestream Health is a worldwide provider of dental and medical imaging systems and healthcare IT solutions; X-ray film and digital X-ray systems for non-destructive testing and advanced materials for the precision films and electronics markets. For more information about the company's broad portfolio of products, solutions and services, please contact your Carestream Health representative or visit www.carestream.com.
CARESTREAM is a trademark of Carestream Health.
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