PORTLAND, OR--(Marketwired - May 10, 2013) - Portland's Ruby Receptionists, the voice of the small business community and Fortune Magazine's #1 Best Small Company to Work for in the U.S., today announced the expansion of its company with the opening of its second office in Beaverton, OR. Led by Founder and CEO Jill Nelson, Ruby Receptionists has grown into an $11 million business by providing personalized live, virtual receptionist service to more than 2,300 small businesses and professionals throughout North America. With the opening of its new space, the company aims to hire 174 new employees from the local workforce by the end of 2015 to support its expansion.
"At Ruby, we focus on creating a positive, supportive culture that encourages innovation, empowers employees and rewards people on a daily basis, which enables us all to do great work and deliver exceptional customer experiences," said Jill Nelson, Founder and CEO of Ruby Receptionists. "Our continued growth and success is a direct reflection of the recovering small business landscape and widespread need for improved customer service and meaningful human connections."
Ruby's new office reflects the company's positive, fun-loving culture, featuring a glass conference room with a Ping-Pong table, office wide music system, expansive outdoor deck, elegant restrooms and much more. Located at 14795 SW Murray Scholls Drive in Beaverton, the 30,882 square foot space will enable Ruby to tap into the area's talented workforce as it continues to grow.
"On behalf of the city of Beaverton, I am honored to welcome Ruby Receptionists to our robust business community," said Denny Doyle, Mayor of Beaverton. "From our talented workforce to our city's many amenities, we look forward to being a partner in Ruby's continued growth."
Ruby has developed custom programs to deliver exceptional customer service that continues to propel its success. For example, all employees (aka "Rubys") go through Ruby University, providing unique training in not only basic job functions, but telephone etiquette, proper grammar, Ruby's signature dialect and ways to cultivate relationships with callers and clients. Furthermore, staff follows its proprietary Ruby Service Pyramid featuring six core levels of service and is given the freedom to delight clients with unexpected gifts or gestures through its WOW campaigns.
To learn more about Ruby Receptionists or to sign up for service, please visit CallRuby.com.
About Ruby Receptionists
Hearkening back to an era when every call at an office was answered by a friendly receptionist, Ruby Receptionists provides personalized live, virtual receptionist services to 2,300 small businesses and professionals throughout North America. Ruby leverages proprietary technology combined with smart, charming receptionists who live five core values -- Foster Happiness, Practice WOWism, Create Community, Innovate, and Grow -- to deliver its unique vision of customer service. Founded by Jill Nelson in 2003, Ruby Receptionists has gained national recognition for its success being named Fortune magazine's #1 Best Small Company to Work for in the U.S. in 2012, one of 100 Best Companies to Work for in Oregon (2010-2012) and one of Oregon's fastest growing companies for five years. Learn more at www.callruby.com.
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