COLUMBUS, OH--(Marketwire -03/13/12)- Safelite AutoGlass® -- a leader in customer service for vehicle glass repair and replacement -- was awarded four of the twelve 2011 3rd Annual Belron® Exceptional Customer Service Awards, more than any other country.
Belron®, the world's largest dedicated vehicle glass repair and replacement company with a presence in 32 countries, is the parent company of Safelite AutoGlass®. The Belron® Exceptional Customer Service Award was created in 2009 to recognize Belron® team members worldwide who are providing exceptional service to customers.
The U.S. recipients of the international Exceptional Customer Service Awards:
- Michael Brandon, Technician, Greenville, South Carolina
Last year, Brandon received more than 175 completed customer satisfaction surveys from customers. None rated him unsatisfactory. In fact, those that would recommend his work is an impressive 99.6 percent.
- David Leach, Rockies Division Manager, Denver, Colorado
After a devastating tornado hit Joplin, Missouri in May 2011, Leach spearheaded efforts of his local Safelite AutoGlass® team and partnered with the Red Cross to collect more than 55,000 pounds of donations. Working their normal shifts during the day the crews worked through several nights to pack more than one semi-trailer load of supplies.
- Dave Ross, General Manager, Boise, Idaho
Ross found a unique way of approaching customer delight in his market, which has been replicated throughout his division. He believes in engaging with his employees so that they own the issue as well as the solution and his role is to support the group to meet their objectives. This approach has earned Ross the highest employee engagement and customer satisfaction scores in Safelite's U.S. operations.
- Jacki Wilburn, Repair Specialist, Boise, Idaho
Between January and July 2011, Wilburn received more than 175 customer surveys and zero detractors. Her individual customer satisfaction score is 99.8 percent.
"We strive to delight our customers daily. This award is an opportunity to thank those who go above and beyond in creating a memorable customer experience," said Tom Feeney, president and CEO of Safelite AutoGlass®. "Out of approximately 25,000 Belron® employees worldwide, these four have proven their passion for customer service."
About Safelite AutoGlass®
Safelite AutoGlass®, founded in 1947, is the nation's leading provider of vehicle glass repair and replacement services, providing mobile service to more than 95 percent of the U.S. population in all 50 states. The Columbus, Ohio-based company employs nearly 10,000 people across the United States and served 4.4 million customers last year. For more information, visit www.safelite.com.