Sitel to Add 200 New Jobs in Augusta, GA

Expanded Commitment to Augusta Economy Brings Total to 1,000 Jobs

Business Wire


Sitel, a leading global customer care provider, announced today that it will add 200 new positions to its inbound customer care contact center in Augusta, GA. The company has just launched its initial round of hiring and is looking to fill a total of 200 customer service positions as a result of continued business growth.

The company will also host an on-site job fair on Thursday, May 15 from 10:00 a.m. to 2:00 p.m. at the company’s facility at 2115 Windsor Spring Rd. in Augusta. Previous customer service experience and strong computer knowledge is preferred. Prospective applicants can also apply online in the “Careers” section of Sitel’s website at:

The new associates will join the current team of 800 employees in serving as the voice of customer care for a leading Fortune 500 wireless provider, as well as for a major healthcare company. The business expansion is the direct result of the current Augusta team’s expertise in services such as billing, account records management, technical support and customer service.

“As a direct result of having realized measurable success in the delivery of their customer care, Sitel’s clients are now planning to expand their customer service workforce,” said Phil Madden, Sitel’s Augusta Site Director. “The workforce here is comprised of talented and hardworking people. We have many exciting career opportunities for entry level to managers. This expansion is evidence of Sitel’s continued commitment to Augusta and Richmond County.”

Sitel’s Augusta site is looking to expand its current management team to accommodate this significant growth in customer service agents. Sitel provides many career development opportunities, such as high-quality management training programs for employees who show dedication and interest in learning a new role. Current associates at the Augusta site have moved on to roles such as Operations Managers, Coaches, Learning Specialists and IT professionals within the company. Sitel hires almost exclusively from within when new management roles are needed. In 2013, more than 30 employees were promoted to entry and senior management positions with 100 percent of those promoted having started out their careers as customer service representatives.

Sitel provides an attractive benefits package to its employees after 90 days of employment. This includes medical, dental, vision, 401K, paid vacation and holiday time, and lucrative bonus and incentive opportunities.

About Sitel

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

Andrew Kokes, +1 877-95-Sitel
Joe Palladino/Brittany Boyer, +1 781-684-0770
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