Sprint finishes last in Consumer Reports cell service survey

Reuters

Nov 21 (Reuters) - Sprint Corp has been ranked lastamong U.S. mobile telecom operators in a customer satisfactionsurvey by the influential Consumer Reports organization, scoringdismal marks for measures ranging from voice to 4G reliability.

No-frills carrier Consumer Cellular received the highestoverall score of 88 out of 100, followed by U.S. Cellular with 75. Sprint received the lowest score of 59, faringthe worst in terms of value, voice, text and 4G services.

The annual ratings were based on a September survey of58,399 cellphone service subscribers by the Consumer ReportsNational Research Center, which publishes widely followedsurveys and reviews of everything from cars to refrigerators.

In last year's survey, Sprint trailed only Verizon Wireless among the four major carriers. Verizon Wirelessranked highest again this year with a score of 71.

T-Mobile rated 65 and AT&T Inc 64, accordingto survey results released on Thursday.

The rankings are based on ratings for voice, text and 4G,taking into account the occurrence of problems and adjusted forfrequency of use.

Sprint has been revamping its network after years ofcustomer losses. The company, which is 80 percent owned bySoftBank Corp, warned in October that customerdefections would remain high in coming quarters.

The company reported a decline in third-quarter revenue asit lost more subscribers than expected following the shutdown ofits older network.

"Our latest cell service satisfaction survey revealed asomewhat precipitous decline by Sprint that shuffled therankings of the major standard service providers," Glenn Derene,Electronics Content Development Team Leader for ConsumerReports, said in a statement.

View Comments (6)