NEW YORK, NY--(Marketwired - Feb 21, 2014) - Staffing 360 Solutions, Inc. (
Less than two percent of all staffing agencies in the U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. The stark contrast in client satisfaction scores compared to the industry average is a clear indication that the firms who have earned the 2014 Best of Staffing Client Award truly stand out for their service quality. Monroe Staffing received satisfaction ratings of 9 or 10 out of 10 from 61% percent of their clients, significantly higher than the industry's average of 35% percent.
"We are excited to be recognized again as part of this elite group providing exceptional customer service. Monroe Staffing has now received this award for three consecutive years, and four of the last five. Our ability to maintain a high level of consistency speaks volumes about the dedication and support our team provides to our client base. I would like to thank our clients who participated in this year's survey, recognizing Monroe Staffing's efforts. Less than 2% of staffing firms in the US and Canada have been named to the Best of Staffing List for Client Satisfaction, and we are again proud of this outstanding achievement," said Matt Briand, Monroe Staffing's President and CEO, as well as Co-CEO of Staffing 360 Solutions, Inc.
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history," said Inavero Founder and CEO, Eric Gregg. "Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by less than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive service quality partner. Inavero's Best of Staffing® is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
About Monroe Staffing
Monroe Staffing was established in 1969 and is a full-service consulting and staffing agency serving companies ranging from Fortune 100 to new startup organizations. Monroe has over 13 offices throughout Connecticut, Massachusetts, Rhode Island, New Hampshire and North Carolina. Its parent company, Staffing 360 Solutions, Inc. (
About Staffing 360 Solutions, Inc.
Staffing 360 Solutions, Inc. (
Certain matters discussed within this press release are forward-looking statements including, but not limited to, new agreements, the ability to enter into any additional acquisitions, or the size of future revenue. Although Staffing 360 Solutions, Inc. believes the expectations reflected in such forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Staffing 360 Solutions does not undertake any duty to update any statements contained herein (including any forward-looking statements), except as required by law. Factors that could cause actual results to differ materially from expectations include general industry considerations, regulatory changes, changes in local or national economic conditions and other risks detailed from time to time in Staffing 360 Solutions' reports filed with the SEC, including quarterly reports on Form 10-Q, reports on Form 8-K and annual reports on Form 10-K.
- Professional Services
- staffing agencies
- staffing agency