LOS ANGELES, CA--(Marketwire -07/30/12)- Stamps.com® (STMP), the leading provider of USPS postage online and shipping software to over 400,000 customers, today announced it won the Gold Stevie Award in the "Customer Service Team of the Year" category at the 2012 American Business Awards (ABA). The Gold Stevie Award was awarded to the high volume shipping team in the Stamps.com customer service department.
"Earning the Gold Stevie Award for Customer Service Team of the Year is a great achievement for our high volume shipping business," said Chairman and CEO Ken McBride. "Stamps.com is the fastest growing provider of high volume PC Postage shipping services, with total high volume postage growth of 96% last year, and our world-class support team is a key contributor to our growth."
The high volume shipping team was honored by the ABA for its service achievements throughout the 2011 calendar year. The team produced a record-breaking performance year with an A+ rating with the Better Business Bureau. In addition, the team decreased call hold times by 8% and increased customer satisfaction ratings by 3%. The Gold Stevie Award marks the fifth form of recognition for Stamps.com by the ABA in five years.
More than 3,000 submissions were received by the ABA and more than 270 executives nationwide were a part of the judging that determined this year's Gold, Silver and Bronze award winners.
The list of 2012 ABA award winners in all categories is available at http://www.stevieawards.com/pubs/awards/403_2654_21620.cfm
Stamps.com (STMP) is a leading provider of Internet-based postage services. Stamps.com's service enables small businesses, high volume shippers, enterprise shippers, and consumers to print U.S. Postal Service-approved postage with just a PC, printer and Internet connection, right from their home or office. The Company currently has PC Postage partnerships with Avery Dennison, Microsoft, HP, the U.S. Postal Service and others.
About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.
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