A Travel Insurer’s Response to Unpaid Claims

Business Wire

RICHMOND, British Columbia--(BUSINESS WIRE)--

Have you seen the news about travel insurance customers getting stuck with huge medical bills because of mistakes on medical health questionnaires? I wanted to provide some tips on how you can avoid this, so that your life savings do not go down the drain.

How to Protect Yourself When Answering a Medical Health Questionnaire (MHQ)

1) Review it with your doctor, especially if you have a condition or are taking medication. No condition is too small. Taking aspirin for your heart? Include that.

2) Get a hard copy of your MHQ and fill it out. Some questionnaires get filled out over the phone, and you may not even see a copy. Some details may get left out this way. If your health isn’t as black and white as, say, a sprightly young 18-year-old, get a copy and fill it out yourself. If you need help, ask your doctor or travel insurance provider.

3) Include all medications. Not sure if it’s important or “major” enough to include? Include it anyway, even non-prescription ones. This will give you peace of mind that you’ll be covered if something happens while travelling.

If All Else Fails…We’ve Got You Covered

We’ve found unintentional mistakes or omissions on MHQs a big reason claims get denied, so we’ve created a safeguard to protect you. Our 50 years of experience in the travel insurance industry has allowed us to adapt our products based on our customers’ experiences.

Our Freedom policy allows you to pay a medical health questionnaire deductible if you’re faced with a huge medical bill but would traditionally be denied coverage because of an unintentional mistake. What this means is that we show some understanding when it comes to an oversight on your MHQ. We are one of the only major Canadian travel insurance providers to address this. Rather than deny your claim based on an error, we will apply a deductible if the claim was otherwise payable. Consequently, the largest financial loss will be that deductible.

Although the deductible isn’t cheap (it’s $10,000 for our Freedom policy), it will make a huge difference if your medical bill is in the tens, or even hundreds, of thousands. You’d be surprised how quickly the bills add up if something happens abroad; a $100,000 claim isn’t uncommon.

Knowing your options is the best way to protect yourself. Pass this on to your loved ones, especially those who have complicated health issues with plans to travel. Here are some travel insurance claim tips.

My last bit of advice—read your policy. Yes, policies can be lengthy but your travel insurance provider should make it easy for you to ask questions. Here are the 5 essential questions you need to ask your travel insurance broker.

Have more questions? Tweet me @TheTravelingCEO or visit blog.travelunderwriters.com.

Happy travels,

Patrick Robinson
CEO, Travel Underwriters

About Travel Underwriters
As one of Canada's top travel insurance providers, Travel Underwriters is respected for its agility, commitment and market-driven responses. For half a century, we have provided peace of mind to travellers the world over, and have been there to help when they needed it the most.

Our partners include insurance brokerages and agencies, automobile associations, airlines, travel and tour companies, financial services and Fortune 500 companies. Our travel insurance policies are sold to travellers through our partners and, together, we insure millions of trips each year. Travel Underwriters’ parent company, TU Group is designated a Canada’s Best Managed Company.

TU Group
Amber Robinson, 604-303-7055
Director, Marketing Communications
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