US Airways fined $1.2 million over disabilities infractions


Nov 4 (Reuters) - US Airways Group was fined $1.2million by the U.S. Department of Transportation on Monday fornot providing adequate wheelchair assistance to passengers atairports in Philadelphia and Charlotte, North Carolina.

The agency, in a statement, said the fine was one of thelargest it has ever made in a disability case.

The DOT said it found infractions regardingwheelchair-assistance requirements in 2011 and 2012 at the twoairports. It studied about 300 passenger complaints, and foundthat the airline's use of electric carts and wheelchairs tocarry passengers between gates required frequent transfers andcaused lengthy delays.

US Airways, which hopes to merge with American Airlines and form the world's largest carrier, said it hasmade improvements to its disability assistance program since thecomplaints cited by the DOT.

"We are investing $2 million per year in continuousenhancements to our technology, staffing and training," USAirways said in a statement.


View Comments (1)