SAN FRANCISCO, CA--(Marketwire - Mar 21, 2013) - UserVoice, the complete customer engagement solution on the web, today announced a partnership with CoSupport to provide its customers with dedicated training on UserVoice, including building internal team processes that help support and scale customer service. Led by founder and CEO Sarah Hatter, the pre-eminent expert in the field of scaling great customer service, CoSupport is the only company that offers customer support training and help for web and mobile apps.
"Sarah's expertise in all things customer care is well known stretching back to her days at 37signals. Working up close with her on UserConf has shown that she is not only smart, but gets things done," said Richard White, CEO and founder of UserVoice. "CoSupport has a no nonsense style that is a perfect fit for UserVoice customers and we're pleased to provide our customers with access to such a valuable resource."
UserVoice prides itself on self-service and easy setup, but great customer service doesn't just come from tools, it's about how you build a team to get the most out of those tools ongoing. As the experts in the holistic architecting of both teams and tools, CoSupport was chosen as the exclusive training partner for UserVoice customers. Unlike other vendors, UserVoice is committed to giving its customers a more holistic approach to training that incorporates tools, teams and processes, by partnering with the experts at CoSupport.
"UserVoice is a product that really aligns with how you should approach great customer support: it's intuitive, simple and full of impressive subtle features," said Sarah Hatter, founder and CEO of CoSupport. "And the team behind UserVoice knows what companies of all sizes need on the technical side to make the support process effortless for customers. CoSupport is excited to teach the human side of customer engagement in combination with such an excellent tool."
Pricing and availability
There are two CoSupport training packages available for UserVoice customers: one that can be done remotely and one that includes on-site training. The basic package is $1,995, and the ultimate package, which includes on-site training for teams, is $4,995.
This announcement was made today at the inaugural UserVoice Summit, an event bringing together over 300 users, integration partners and friends of UserVoice, along with the unveiling of Touchpoint Toolkit, a collection of engagement tools designed for today's app and subscription based businesses. This new solution provides companies with the ability to drive revenue by delivering meaningful, large-scale interaction with customers and detailed analytics.
Launched in 2008, UserVoice is the San Francisco-based startup that empowers companies to help and understand their users, keep them happy with great support, and be even smarter about building better products. The company's feedback forums make it easy for users to share, discuss, and vote for ideas, while its support tools enable companies to track and respond to support requests quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/ iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, such as Rackspace, SwiftKey, Microsoft, IGN, Zynga, and HipChat, giving their users a voice with UserVoice. Visit the UserVoice blog, and get started today for free.
- Technology & Electronics