Verizon to add $2 bill-pay charge

Remember NETFLIX!..screw with the customer and they will walk away!

Dear Verizon, you are screwing up your company. You used to focus on the customer, and lead the pack (just check old issues of consumer reports), but your current executive 'leadership" is heading in the wrong direction, with this,and other recent moves. Watch the 'thumbs up' posts from my peers that this post receives, and get back on track before you become ATT. Bevhillsguy

Time to send Verizon a message. It doesn't pay to tick off your customers. Netflix had to learn that lesson. Looks like Verizon does too. When businesses get too big to realize they have to depend on customers it's time for the customers to see how the business does without them.

Excuse me, but wasn't the push a few years ago to get people paying ONLINE so their costs would go down because they weren't having to send you a paper bill? So tired of all of these corporations dumping their costs onto us. We are all hurting too!!! Its time for them to feel this hurt too.

finally news you can use...bye verizon!!!

This would be a change to the terms and conditions of my original agreement when I signed the 2 year contract. This may allow me to move on to another carrier as it is a breach of contract in my eyes.

It's too bad Verizon didn't learn anything from Bank of America. I'm going to miss their coverage.

So let me see if I understand this correctly.. They are going to charge customers for using an online form which requires zero labor (as far as a CSR goes) to enter in all the information themselves and dub it a "convenience" fee, wow isn't that nice. So when computers do the jobs for your actual employees and you charge people for cutting out the middle person and yet you continue to have an employee in a store take it free of charge? Only Verizon can try to pass that logic off. I am so glad I got out of their contract, them and AT&T are the two worst wireless companies as far as overcharging and crappy plans. They continue to nickel and dime their customers any way they can to make more profits and this latest scam just reinforces that perception. Heh charging the customer for doing ALL the work, yep perfect sense!

I, too, have been a loyal customer who started with not one, but TWO bag phones [at about $900 each]. You know, a Trac phone would not only be less expensive, but a whole lot less hassell. Verizon, it will be a cold day in h--- when you have direct access to my bank account.

Have you fat cats learned NOTHING from Netflix in this economy? Damage control in 3... 2... 1...

Consumers are finally noticing that AT&T and Verizon = The Most Expensive Wireless Plans in America. We know where Verizon and AT&T (both in the top 5 for corporate lobbying) get all that money to run commercials 24x7, pay out huge “fat cat” executive bonuses and hire armies of lawyers and lobbyists to try to push the U.S. market into a wireless industry duopoly -- the American consumer. This is how AT&T and Verizon fashion themselves as brilliant … with their political use of money.

According to the report “Corporate Taxpayers & Corporate Tax Dodgers 2008-10,” two of the 25 companies with the largest total tax subsidies were AT&T at #2 ($14.5 billion) and Verizon at #3 ($12.3 billion). Also, there were 30 corporations that paid less than nothing in aggregate federal income taxes over the same period. These 30 companies, whose pretax U.S. profits totaled $160 billion over the three years, included Verizon. The report states the laws that allow this were not enacted in a vacuum, but rather were adopted in response to relentless corporate lobbying, threats and campaign support.

They just talked into going paperless and now they are going to charge me. Verizon is starting to suck just like Netflix.

I`ve been a customer for 20 years + I will drop like i did BANK OF AMERICA.

what costs more processing a payment online or through the mail? go figure once the contract is up guess i'll be switching.

Things like that should be made illegal. Capital One does it as well, including phone payments when they call YOU and harass you claiming you're behind despite the obvious from the paper trail that you're not.

Verizon has lost me as a customer due to this. I don't care if they back down, it's over. They're idiots for even considering this.

I think if Verizon wants to play this way we should play too. Everyone that has paperless billing, go back to receiving bills thru the mail and paying bills thru the mail with checks. Verizon will be paying millions more in postage, paper for bills and more employees to process checks in house. Maybe a million more payments each month they have to process in this slow way they will get the messege they shouldnt have messed up a good thing.

They did the same for home lines. Tried to pay online and would not work and so called them and then they wanted to charge $3 to pay over the phone. How absurd. That is no way to run a business. Cancelled home phone and dsl with verizon and would never use them again in any way shape or form if I dont have to. At&T is also terrible and have been for years overcharging people. heck your bill real carefully every month as they will try and sneak things in.

"The fee is designed to address costs incurred by us for only those customers who choose to make one-time bill payments in alternate payment channels (online, mobile, telephone)".

If Im not mistaken, Verizon is "online, mobile,and telephone"...
So I guess Verizon is an alternate company.
Dumb.

Just switch to Cricket or Virgin Mobile, unlimited talk text and web, $55/month.

Let me get this straight, there's a fee for paying fees?