WALTHAM, MA--(Marketwired - Aug 5, 2013) - Viewfinity (www.viewfinity.com), the leading provider of next generation application control, has successfully delivered privilege management and application whitelisting benefits to Apex Companies, LLC is a leading national water resources and environmental services consulting and engineering firm. With financial benefits estimated upwards of $100,000 a year, Viewfinity-generated reports additionally provide a wealth of asset and configuration management information regarding systems, applications and licensing.
According to Phillip Stasko, Director of IT for Apex, the biggest challenge facing IT is to provide immediate support for end users so as not to impede productivity.
"The IT staff consists of only three support members who routinely troubleshoot problems or provide special assistance for employees in over 35 office locations and remote sites throughout the U.S. At times, the number of requests can cause significant delays in customer response and although our support reps quickly turn around cases, any delays in responding to end users can result in frustration and revenue loss," he explained.
After Stasko and his team conducted an audit of support tickets, it was determined that IT typically performs well over 500 installs on an annual basis, ranging from simple upgrades to full application installs. It was further discovered that the majority of the tickets were small upgrades for commonly used applications that could have been installed by the end user at their most convenient time. End user frustration would escalate particularly when updates such as Flash, Java or Adobe Reader were denied. The only way to resolve would be a call to the IT support desk and time would be required by both the IT member and employee.
Stasko sought an approach that would reverse the previously ineffective and costly way to deploy updates, and found Viewfinity Privilege Management to provide all of the needed capabilities, and more. Viewfinity has been extremely useful when managing end user requests. Because of the product's whitelisting capabilities, users no longer need to contact Apex IT in order to perform routine updates or whitelist installs. This helps tremendously as late night requests and deadlines are no longer held hostage to the time and work hours of IT. It also frees up the very limited IT support time that would normally be spent assisting with installs. It has reduced the amount of time required to inventory and assess hardware and software.
Stasko reports that Viewfinity allows users to perform 95 percent or more of their would-be support calls on their own. Since a majority of calls were install related, Viewfinity has eliminated the need for end user's to stop working and call for IT support.
"Because of the product's whitelisting capabilities, users no longer need to contact Apex IT in order to perform routine updates or whitelist installs. This helps tremendously as late night requests and deadlines are no longer held hostage to the time and work hours of IT. It also frees up the very limited IT support time that would normally be spent assisting with installs, and has reduced the amount of time required to inventory and assess hardware and software."
For the full case study, see http://www.viewfinity.com/Customers/CaseStudies/Apex_Companies.aspx
To hear in Philip Stasko's own words how Viewfinity is working for him, you can find the archived webinar "Improving Endpoint Security Case Study: Hear how a Customer is Actively Managing Admin Rights in a Least Privilege Environment" at http://www.viewfinity.com/News/Webinars.aspx
Viewfinity provides the only solution which offers complete application control features and administrative privilege capabilities to protect against sophisticated zero-day attacks, malware, and advanced persistent threats. Our next generation application control provides everything needed for whitelisting - from trusted sources and updaters to a cloud-based system which can rank unknown applications, reinforced with managed administrative privileges. Applications not yet classified run in a "greylist mode" and are automatically evaluated and assigned to a white/black list. Our patent-pending forensics automatically tracks file origins to enable better investigation of malware incidents. This fortified approach leads to more secure desktop and server environments, enables high operational IT efficiency via a lower TCO model, and maximizes end user productivity. For more information, visit www.viewfinity.com.
- Technology & Electronics
Madison Alexander Public Relations