Vocalocity, which was acquired last month by Vonage (VG), today launched several new technology solutions including completely revamped mobile and desktop applications and new Salesforce.com and call history plugins. These feature-rich solutions are built to help businesses amplify their customer relationships and conduct business how they want, when they want and from wherever they’d like.
“Customers are the lifeblood of every business, and it is important that a business’s phone system – the conduit to its lifeblood – is built with features that keep customer relationships going strong,” said Wain Kellum, former CEO of Vocalocity and now president of Vonage Business Solutions. “Businesses no longer run on a pre-set schedule, making it more important for owners and employees to have access to their office phone system all the time, from any location.”
Kellum continued, “We continuously listen to the needs and wants of our customers, and we strategically build and deliver solutions that directly address their demands and the pain points of the business industry. Our new applications and plugins are exactly what business owners and their employees need to manage their companies.”
Available for iPhone® and Android™ devices, Vocalocity’s mobile applications allow users to extend many of their business phone service features to their smartphones. In addition to voice service, the apps allow users to monitor call queues, read voicemail transcripts, review call history, and manage account and extension settings among other capabilities. These apps are free to mobile customers.
Vocalocity’s newest desktop application extends the features of its virtual PBX to the office computer. Users can control incoming and outgoing calls and manage their extension settings, directly from their monitor. Vocalocity’s desktop includes a full portfolio of customizable plugins, including one-click dialing and call monitoring for employee training. This application is also free to Vocalocity customers.
Vocalocity’s call history plugin provides a screen pop-up that shows call history information every time a customer calls. This puts all the pertinent details of a customer’s interactions with the business right in front of users, including previous call-in dates and the time, direction, length and call results, as well as quick access to voicemail. This plugin is free to Vocalocity customers.
Designed to help businesses increase sales and improve customer service, Vocalocity’s new Salesforce.com plugin, available to customers for just $2.99 per month, improves the speed and quality of information available with each call by automatically showing relevant caller information in real-time. This plugin allows users to create new contacts, leads or accounts; automate call tracking; and quickly log customer and lead interactions.
To learn more about Vocalocity’s desktop applications and plugins, please visit http://www.vocalocity.com/features/desktop/.
To learn more about Vocalocity’s mobile applications, please visit http://www.vocalocity.com/features/vocalocity-mobile/.
About Vocalocity, a Vonage company
Vocalocity, a Vonage company, provides hosted VoIP phone systems to small and medium businesses in the U.S. and Canada. The company’s goal is to power businesses with easy-to-use, clear and reliable telephony systems. In addition to its recognition as a fast-growing company and an award-winning telework advocate, the company develops in-house, proprietary technologies like mobile apps for iPhone® and Android™ and CRM plugins for Vocalocity Desktop.
In November, 2013, Vonage Holdings Corp. acquired Vocalocity, Inc. Going forward, Vocalocity will market its services under the Vonage Business Solutions brand.
Vonage (VG) is a leading provider of communications services connecting individuals through cloud-connected devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide feature-rich, affordable communication solutions that offer flexibility, portability and ease-of-use for both landline and mobile phones.
Vonage Business Solutions provides a robust suite of communications features critical to running a business, and can save businesses at least 30 percent on their domestic phone bills1. In addition, Vonage offers businesses international long distance rates to the most frequently called countries that are, on average, 75 percent lower than the competition2.
The company’s best-in-class business features include call analytics, conference calling, call transfer, virtual receptionist, extension dialing, call forwarding, SimulRing®, mobile capabilities and more, all managed through the convenience of an online account. For more information about Vonage Business Solutions, visit Vonage.com/business.
1) Savings claim is based on the average monthly recurring charge for unlimited domestic business calling plans from the top three wireline service providers. Comparison excludes promotional pricing, fees, surcharges or taxes and assumes a customer already has broadband service. Check your phone bill to determine the savings that would apply to you.
2) Based on comparison of the top three wireline service providers’ per-minute rates to the top 50 markets.
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc.
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