Wal-Mart Could Be In Big Trouble If It Doesn't Fix Customer Service Fast

Business Insider

View photo

.
walmarthowcanihelp.jpg
Walmart customers across the country are complaining that they can't find the products they want, and that could lead to dangerous consequences for the retailer. 

"Walmart shelves are empty because it cut back on its workforce and the employees can't keep up," customer service expert and best-selling author Grant Cardone told us. "It doesn't work to be everywhere if you're not offering an experience."

Victor Ireland, a former Wal-Mart customer, told us that he actively avoids the retailer because of its "understaffed" stores. 

" Checkout is a nightmare with long lines and few cashiers, and I actively avoid  Walmart stores  for this very reason," Ireland told us. "The hassle isn’t worth the potential savings."

Cardone said that Walmart needs to hire more associates, and fast. 

"A negative experience can leave a bad taste in a customer's mouth for a long time," Cardone said. "If you're not making life easier for them, they're not going to come." 



More From Business Insider
View Comments (1829)