Wall Street Transcript Interview with Thomas Duryea, President and CEO of Summit State Bank (SSBI)

Wall Street Transcript

67 WALL STREET, New York - March 4, 2014 - The Wall Street Transcript has just published its Pacific and Southwest Banks Report offering a timely review of the sector to serious investors and industry executives. This special feature contains expert industry commentary through in-depth interviews with public company CEOs and Equity Analysts. The full issue is available by calling (212) 952-7433 or via The Wall Street Transcript Online.

Topics covered: Interest Rates and Loan-Growth Strategies - Regulatory Outlook Gains Clarity - Heightened M&A Activity - Consolidation in Regional Banking - Prolonged Interest Rate Environment Challenges - Investing in Regional Banks - Pockets of Growth in Western Banking - Recovery in the Pacific Northwest

Companies include: Summit State Bank (SSBI) and many more.

In the following excerpt from the Pacific and Southwest Banks Report, the President and CEO of Summit State Bank (SSBI) discusses company strategy and the outlook for this vital sector:

TWST: What do you think your strengths are?

Mr. Duryea: Our strengths are our high customer service standards that drive our strong performance as measured by our ROA, ranking us in the top 20% of San Francisco Bay area peer publicly traded community banks. This is predicated upon our Summit Way Service Standards that are essentially our brand, our way of doing business and what we are truly selling. We are in the customer service business, we just happen to be selling deposits and loans. The only way to distinguish oneself is by providing excellent service, as loans and deposits are essentially commodities that every bank has.

If we fully execute our Summit Way Service Standards, we will move from top 20% performance to top 10% performance in the San Francisco Bay area. We want to go from good to great. For us to get from good to great, we have to execute on the Summit Way Service Standards even better. We're doing a good job, and being able to be even more responsive to our customers and community's needs will drive us to the top.

TWST: What are you looking forward to for 2014?

Mr. Duryea: In 2014, we will continue to work with our community and build our brand. We will work to expand our relationships that include core deposits and loans with more small businesses, their owners and nonprofit customers to strengthen our Sonoma County community. At the end of 2013, we had 130 nonprofit customer relationships with $32 million in core deposit accounts, which has grown significantly from eight nonprofits with $220,000 in 2009. We will continue to move our core deposits to total deposits ratio higher.

The key will be to have as many of our team members as possible out in the community establishing and building relationships...

For more of this interview and many others visit the Wall Street Transcript - a unique service for investors and industry researchers - providing fresh commentary and insight through verbatim interviews with CEOs, portfolio managers and research analysts. This special issue is available by calling (212) 952-7433 or via The Wall Street Transcript Online.

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