With a 99% approval rating, the world's favorite boss this year is Facebook’s chief executive Mark Zuckerberg, according to the online jobs and careers community Glassdoor.com.
Glassdoor just released its latest ratings of CEOs. The list is based on reviews voluntarily posted by employees from all over the world who answer the following question: “Do you approve of the way this person is handling the job of leading this company?” The results are calculated similar to presidential approval ratings, and the 50 top-rated chief executives are honored as The World's Favorite Bosses. The list only includes active CEOs who received at least 100 reviews between Feb. 25, 2012 and Feb. 24, 2013, and at least 40 reviews between Feb. 2011 and Feb. 2012.
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Zuckerberg, the 28-year-old CEO and co-founder of the social media giant, snagged the top spot this year. Over the past 12 months, Zuckerberg saw his approval rating climb a whopping 14 percentage points.
The social media billionaire who recently earned the No. 2 spot on our Most Powerful CEOs 40 and Under list, is also the 36th richest American and 25th most powerful person on the planet, according to Forbes.
“Employees continually comment about Zuckerberg’s ability to paint a clear picture of where the company is headed,” says Samantha Zupan, a Glassdoor spokesperson. “Plus, employees feel that the management team is receptive to employee satisfaction and strives to maintain its start-up culture.”
One Facebook employee in its Menlo Park, Calif. headquarters said: “An open community from Zuck on down. Mutual trust company-wide and sense of community and drive, instilled by our CEO, who we all truly respect.”
Zupan says Facebook employees are enjoying “many facets of the work environment and the company’s culture throughout the buzz that surrounded the company’s IPO." For example, employees speak highly of the challenging work, the company’s commitment to follow the motto "move fast and break things," and the ability to work with some of the smartest people in the world, she says.
In the No. 2 spot are SAP’s chief executives Bill McDermott and Jim Hagemann Snabe. The co-CEOs earned an approval rating of 99%. (To determine ties, Glassdoor evaluates CEOs to the tenth decimal point. Zuckerberg came in a hair above the SAP execs.)
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“McDermott and Snabe often get approval for the way they’re leading the company due to strong communication and for successfully maintaining a dynamic global company,” Zupan says.
Dominic Barton of McKinsey & Company rounds out the top three.
Zupan says McKinsey employees talk favorably about the work and the culture fostered by Barton. “For example, employees speak highly about the exposure to interesting work and clients, and the opportunities for career advancement.”
In total, seventeen CEOs from Glassdoor’s 2012 report also made this year’s list, including Apple CEO Tim Cook, who was at the top of the heap last year. Cook fell to the 18th spot this year as his approval rating dropped 4%.
“His approval rating remains quite high, though,” Zupan says. “In the past year, Cook received a 93% approval rating and while that’s down four percentage points from the year prior it is 23 percentage points higher than the average CEO approval rating on Glassdoor.”
Other CEOs that saw high approval ratings from employees two years in a row include Starbucks CEO Howard D. Schultz, Nordstrom’s Blake W. Nordstrom, and Goldman Sachs chief executive Lloyd C. Blankfein.
Blankfein isn’t the only Wall Street exec to make the list. U.S. Bank employees gave CEO Richard Davis a 95% approval—putting him in the No. 9 spot—while JPMorgan Chase CEO Jamie Dimon came in at 87% (No. 33).
Elsewhere in the financial services industry, American Express CEO Ken Chenault earned a 92% approval rating; PNC’s Jim Rohr received a 90%; Fidenlity’s Edward Johnson, III earned an 89%; and 84% of Capital One employees approve of chief executive Richard Fairbank.
Newcomers include Chick-fil-A CEO S. Truett Cathy (No. 26) with a 90% approval rating and Dell’s Michael Dell, who ranks 49th with an 81%.
“Though S. Truett Cathy caused a media firestorm last year with his controversial comments opposing gay marriage, even causing some consumers to protest his restaurants, a strong majority of his employees approve of the way he’s leading the company,” Zupan says.
Another newcomer: Victoria’s Secret’s Sharen Turney--the only woman on this year’s report. She ranked 42nd with an 82% approval rating,
HP’s Meg Whitman, the only female executive on the 2012 list, dropped off this year after losing just one percentage point. Yahoo’s Marissa Mayer would have made the cut with her cumulative 87% approval rating since taking office--but she did not qualify because she had too few reviews, Zupan explains.
The most improved CEOs this year were Mindtree’s Krishnakumar Natarajan, who saw his approval rating climb 21 percentage points, Wipro’s T. K. Kurien (up 19%), Amazon’s Jeff Bezos (up 13%), and The Gap’s Glenn Murphy, who saw his approval jump 13% from last year.
The only two CEOs among the top 50 to hold the same approval rating for two consecutive years: Google chief exeutive Larry Page with his 95% approval rating, and Oracle's Larry Ellison with an 82%.
“While all kinds make up great bosses, some common traits employees appreciate across the board include strong communication skills, clear company vision, motivational and often perceived as approachable and personable,” Zupan says.
“Employee opinion can be a valuable indicator for a range of business audiences including job seekers, customers, Board members and shareholders. It is one of many factors to consider if deciding to go work for, do business with or invest in a particular company.”
Here are the 10 bosses employees like the most.
1. Mark Zuckerberg
Approval Rating: 99%
2. Bill McDermott and Jim Hagemann Snabe
Approval Rating: 99%
3. Dominic Barton
Company: McKinsey & Company
Approval Rating: 97%