SAN DIEGO--(BUSINESS WIRE)--
Impatience is a virtue, and more free time is the ultimate luxury. Zingle is a new type of personal texting service that gives hotel guests service-on-demand, a VIP experience through a simple text message. In our hyper-connected world, impatience has become the enemy of loyalty, with only 8% of hotel guests remaining loyal to a brand. Zingle is solving this problem, for hotels including Loews Vanderbilt, Loews Portofino Bay Hotels and Four Seasons Philadelphia, letting them speed up and personalize service, score higher guest reviews and have more repeat stays.
“Our guests love Zingle and want to use it for every aspect of their stay, whether that’s a valet request, spa reservations or to replace a forgotten toothbrush,” said Tony Phillips, General Manager, Loews Vanderbilt, Nashville. “It’s easy to believe complex technology can achieve more but it’s the simplicity of texting, something we all love and rely on, that makes Zingle a truly VIP experience that guests keep coming back for.”
What makes Zingle different is that it takes an existing technology that everyone uses for fast personal communications and extends it to bring benefits that wouldn’t otherwise be readily accessible. For any request or order, Zinglers text the mobile concierge number, get an immediate response and can return to enjoying their hotel stay, without waiting on the phone or in line.
Zingle has grown rapidly since it pioneered text to order in 2010 and today processes a million messages per month, for thousands of hotels, restaurants, cafés and parking companies including Hilton, Marriott, McDonalds, Subway, W Hotels, Ritz Carlton and Central Parking.
“We want to feel special when we travel but increasingly we also want faster service,” explains Ford Blakley, CEO, Zingle. “Balancing this has become a headache for hotels, and despite the huge investments made in complex technologies, loyalty has continued to decline. Zingle solves both needs, through the speed and personal touch of text, giving us immediate access to what we want, so we can get back to doing the things that matter to us.”
Zingle works alongside any hotel guest management or point of sale system and uses a mobile or internet connection to receive and reply to text messages from any device. For hotel staff, it’s a simple online dashboard, and for guests there is no need to download an app, or enter login details; they can simply text the hotel, as they would any personal contact.
Zingle is a way for businesses to text consumers and provide faster and more personal service. Thousands of businesses from international hotels and restaurant chains to local cafés and stores use Zingle for ordering, customer service and a range of other needs. Consumers who hate to wait can use Zingle to simply text their request and receive service-on-demand.
Zingle has dedicated services for hospitality, valet and parking, food services, golfing and many other industries. It is headquartered in San Diego, CA, with offices in New York and Atlanta.
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