Virgin America best US airline performe

Virgin America best US airline performer in 2012
Associated Press

In this Thursday, Sept. 27, 2012 photo, passengers travel through an airport in Miami. Private researchers, who have analyzed federal data on airline performance, say in a report being released Monday, April 8, 2013, that consumer complaints to the Department of Transportation surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job. "The way airlines have taken 130-seat airplanes and expanded them to 150 seats to squeeze out more revenue I think is finally catching up with them,” says Dean Headley, a business professor at Wichita State University, who has co-written the annual report for 23 years. (AP Photo/Lynne Sladky)

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