Are ‘Do Nothing’ and ‘Pray’ Winning Strategies for Superior Customer Service?

Business Wire
Are ‘Do Nothing’ and ‘Pray’ Winning Strategies for Superior Customer Service?
Most companies do nothing, pray, or "dial for dollars" (call manually) to discover whether their customer service systems are delivering superior service, according to an Empirix- sponsored LinkedIn survey of more than 1,000 international technical professionals. (Graphic: Business Wire) Multimedia Gallery URL
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