Astea International Inc. develops, markets, and supports service management software solutions worldwide. The company licenses its solutions to various companies that sell and service equipment, and/or sell and deliver professional services. It offers Astea Alliance, a service management software that supports the service lifecycle, including lead generation, project quotation, service and billing, and asset retirement; and integrates and optimizes critical business processes for campaigns, call center, depot repair, field service, logistics, projects, and sales and order processing applications. The company also provides FX Service Center, a service management and dispatch solution that provides organizations command over their field service operations; and FX Mobile that offers mobile field service automation systems, which include the wireless devices and support of mobile field technicians using portable, hand-held computing devices. In addition, it offers infrastructure tools and services, consulting, implementation, training, and maintenance services. The company’s products are used in information technology, retail systems, telecommunications, instruments and controls, office automation, imaging systems, facilities management, telecommunications, medical devices and diagnostic systems, and other industries with equipment sales and service requirements. Astea International Inc. markets its products through a network of direct and indirect sales and services offices; and through distributors consisting of value-added resellers, system integrators, and sales agents, as well as original equipment manufacturer partners. The company was formerly known as Applied System Technologies, Inc. and changed its name to Astea International Inc. in 1992. Astea International Inc. was founded in 1979 and is headquartered in Horsham, Pennsylvania.

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