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eGain Corporation (EGAN)

5.00 0.02(0.40%) Nov 20, 3:59PM EST
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eGain Corporation
1252 Borregas Avenue
Sunnyvale, CA 94089
United States - Map
Phone: 408-636-4500
Fax: 408-636-4400

Index Membership:N/A
Industry:Business Software & Services
Full Time Employees:681

Business Summary 

eGain Corporation provides cloud-based and on-site customer engagement software solutions. The company offers eGain 11 applications for businesses to engage, acquire, and serve customers through various engagement channels. Its eGain 11 suite includes eGain Mobile that enables business to offer its eGain-enabled engagement options to mobile users through phone and tablet apps; eGain Social to monitor social networks; and eGain Community for creating and managing online communities or forums, community knowledge harvesting, and single-sourced publishing. The company’s eGain 11 suite also consists of eGain Offers, which helps businesses engage visitors on the company Website and Facebook fan pages; eGain Virtual Assistant for text and speech chat interactions; eGain Cobrowse, which enable phone and chat reps to show customers around the Website, help locate information, and hand-hold them during complex tasks; eGain Chat that enables Website visitors to conduct text and video chats with agents; eGain ClickToCall, which provide Website visitors to request a callback while browsing; and eGain SelfService that supports various self-service access options. In addition, its eGain 11 suite comprises eGain CaseManager, a case logging system; eGain Mail for processing inbound customer emails; eGain Knowledge, which empowers contact center agents with knowledge management; eGain SecureMessaging for secure and authenticated messaging between businesses and customers; and eGain Notify for managing and delivering automatic reminders, alerts, and updates at various stages of customer journey. Further, the company provides consulting, implementation, maintenance, support, and training services. It serves customers operating in the retail, telecommunications, financial services, insurance, outsourced services, technology, utilities, government, manufacturing, and consumer electronics industry sectors. The company was founded in 1997 and is headquartered in Sunnyvale, California.

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Corporate Governance 
eGain Corporation’s ISS Governance QuickScore as of Jul 1, 2014 is 8. The pillar scores are Audit: 1; Board: 10; Shareholder Rights: 2; Compensation: 9.
Brought to you by Institutional Shareholder Services (ISS)

Key Executives 
Mr. Ashutosh Roy , 48
Co-Founder, Exec. Chairman, Chief Exec. Officer, Pres and Member of Stock Option Committee
Mr. Gunjan Sinha , 47
Co-Founder, Director, Member of Audit Committee, Member of Nominating & Corp. Governance Committee, Member of Compensation Committee and Member of Stock Option Committee
Mr. Eric N. Smit , 52
Chief Financial Officer and Principal Accounting Officer
Mr. Promod Narang , 56
Sr. VP of Products and Engineering
Mr. Anand Subramaniam ,
VP of Marketing
Amounts are as of Dec 31, 2014 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc.Exercised is the value of options exercised during the fiscal year.
Currency in USD.
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