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Firstsource Solutions Limited (FSL.NS)

41.50 Down 0.05(0.12%) May 27
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Firstsource Solutions Limited
Paradigm ‘B’ Wing
5th Floor, Mindspace
Mumbai, 400064
India - Map
Phone: 91 22 6666 0888
Fax: 91 22 6666 0887

Index Membership:N/A
Industry:Business Services
Full Time Employees:23,886

Business Summary 

Firstsource Solutions Limited provides customer-centric business process management solutions. It offers customer management services, such as business acquisition, customer account, customer loyalty, and differentiators; collection services, including financial, healthcare, and student loan collection; and data processing services that include back-office outsourcing, transaction processing, and process re-engineering services. The company also provides consulting services comprising a suite of business process management services engineered around cost optimization, revenue growth, and customer experience enhancement. Its products include First Customer Intelligence, which provides actionable insights for products, processes, channels, Web strategy, and agent performance; First Chat that enables person-to-person communication through live chat; First Smartomation, which provides a unified interface to the contact center agents that simplifies the process; First Resolve, a remediation solution for FCA reportable complaints; and First WF Suite that offers consulting, managed, and WFM capability development services. The company serves telecommunications and media, banking and financial services, insurance, healthcare, and publishing industries. It operates in the United States, Canada, the United Kingdom, India, and internationally. The company was formerly known as ICICI Onesource Limited and changed its name to Firstsource Solutions Limited in 2006. Firstsource Solutions Limited was incorporated in 2001 and is based in Mumbai, India. Firstsource Solutions Limited is a subsidiary of Spen Liq Private limited.

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Key Executives 
Mr. Rajesh Subramaniam , 44
Chief Exec. Officer, Managing Director, Exec. Director, Member of Stakeholders Relationship Committee, Member of Financial Results Committee, Member of Investment Committee, Member of Risk Committee, Member of Corp. Social Responsibility Committee and Member of Strategy Committee
Mr. Dinesh Jain , 48
Pres, Chief Financial Officer and Member of Risk Committee
Mr. Shalabh Jain , 51
Pres and Chief Operating Officer of Customer Management
K. M. Ponnappa , 44
Sr. VP of Operations
Ms. Yashwinee G. Karkera , 41
Chief Information Officer and Sr. VP of Technology
Amounts are as of Dec 31, 2015 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc.Exercised is the value of options exercised during the fiscal year.
Currency in INR.