Dow Up0.51% Nasdaq Up0.24%

inContact, Inc. (SAAS)

-NasdaqCM
7.74 Down 0.12(1.53%) Nov 21, 4:00PM EST
ProfileGet Profile for:
inContact, Inc.
7730 South Union Park Avenue
Suite 500
Salt Lake City, UT 84047
United States - Map
Phone: 801-320-3200
Website: http://www.incontact.com

Details 
Index Membership:N/A
Sector:Technology
Industry:Application Software
Full Time Employees:547

Business Summary 

inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network connectivity. It offers inContact ACD, an automatic call distributor; inContact CTI, a computer telephony integration solution; inContact IVR, an interactive voice response solution; and inContact Integrations for the integration of various hardware and software solutions at customer sites. The company also offers inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents; inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring, a solution that provides insights into agent performance and customer satisfaction; and InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions. In addition, it provides inContact Reports 2.0 that provides insight into contact center operations; and inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. Further, the company offers InContact Dialer, a dialing engine that determines the optimal balance between wait times and abandoned calls; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. It was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

Key Statistics


Company Websites 
Home Page
Search Yahoo! for:
More on inContact, Inc.

Corporate Governance 
inContact, Inc.’s ISS Governance QuickScore as of Nov 1, 2014 is 6. The pillar scores are Audit: 1; Board: 8; Shareholder Rights: 2; Compensation: 9.
Brought to you by Institutional Shareholder Services (ISS)

Key Executives 
 PayExercised
Mr. Theodore Stern , 84
Chairman and Consultant
138.00K0.00
Mr. Paul Jarman , 44
Chief Exec. Officer, Pres and Director
381.00K2.57M
Mr. Gregory S. Ayers , 52
Chief Financial Officer, Principal Accounting Officer and Exec. VP
311.00K1.11M
Ms. Mariann McDonagh , 52
Chief Marketing Officer and Exec. VP
344.00K675.00K
Mr. William Robinson , 48
Exec. VP of Sales
487.00K0.00
Amounts are as of Dec 31, 2013 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc.Exercised is the value of options exercised during the fiscal year.
Currency in USD.
View Insiders