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    inContact, Inc. (SAAS)

    9.89 Up 0.05(0.51%) 10:56AM EST - Nasdaq Real Time Price
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    inContact, Inc.
    7730 South Union Park Avenue
    Suite 500
    Salt Lake City, UT 84047
    United States - Map
    Phone: 801-320-3200
    Website: http://www.incontact.com

    Index Membership:N/A
    Industry:Application Software
    Full Time Employees:928

    Business Summary 

    inContact, Inc. provides cloud contact center software solutions, and network connectivity services in the United States. The company operates in two segments, Software and Network Connectivity. It offers inContact ACD, an automatic call distributor; inContact IVR, an interactive voice response solution; inContact Personal Connection Outbound, a patented technology, which eliminates legacy dialers’ delays in greeting the caller; and inContact ECHO that gathers the opinion of the user and presents the analysis of the feedback directly to supervisors and agents. The company also provides inContact Workforce Management, which forecasts demand, schedules workforce, analyzes and optimizes staffing, and reports real-time adherence in contact centers; inContact Quality Monitoring that provides insights into agent performance and customer satisfaction; InContact Screen Recording, which provides compliance level screen recording functionality for voice channel interactions; and inContact Discover, a cloud contact center platform designed for the midmarket. In addition, it offers inContact CTI, a computer telephony integration solution; and inContact Integrations for the integration of hardware and software solutions at customer sites. Further, the company provides inContact Analytics-Drive Quality to capture, evaluate, and learn from customer interactions using audio files; and inContact inView, an optimization solution that aggregates performance data from disparate systems, as well as inContact Network Connectivity, which provides time division multiplexing and voice over Internet protocol connectivity, and toll-free and local-number services. inContact, Inc. offers professional support services; and operates as a domestic and international network connectivity reseller and aggregator. The company was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is headquartered in Salt Lake City, Utah.

    Key Statistics

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    Corporate Governance 
    inContact, Inc.’s ISS Governance QuickScore as of Nov 1, 2015 is 9. The pillar scores are Audit: 10; Board: 8; Shareholder Rights: 3; Compensation: 8.
    Brought to you by Institutional Shareholder Services (ISS)

    Key Executives 
    Mr. Theodore Stern , 85
    Chairman and Consultant
    Mr. Paul Jarman , 45
    Chief Exec. Officer, Pres and Director
    Mr. Gregory S. Ayers , 53
    Chief Financial Officer and Exec. VP
    Mr. Julian Critchfield , 50
    Chief Technology Officer and Exec. VP
    Mr. William Robinson , 49
    Exec. VP of Sales
    Amounts are as of Dec 31, 2014 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc.Exercised is the value of options exercised during the fiscal year.
    Currency in USD.
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