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Sykes Enterprises, Incorporated (SYKE)

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20.58 Down 0.16(0.77%) Sep 19, 4:00PM EDT
|After Hours : 20.58 0.00 (0.00%) Sep 19, 5:04PM EDT
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Sykes Enterprises, Incorporated
400 North Ashley Drive
Suite 2800
Tampa, FL 33602
United States - Map
Phone: 813-274-1000
Fax: 813-273-0148
Website: http://www.sykes.com

Details 
Index Membership:N/A
Sector:Technology
Industry:Information Technology Services
Full Time Employees:47,900

Business Summary 

Sykes Enterprises, Incorporated and its subsidiaries provide outsourced customer contact management solutions and services in the business process outsourcing arena primarily in the United States, Canada, Latin America, Australia, the Asia Pacific Rim, Europe, the Middle East, and Africa. The company’s customer care services comprise product information requests, describing product features, activating customer accounts, resolving complaints, cross-selling/up-selling, handling billing inquiries, changing addresses, claims handling, ordering/reservations, prequalification and warranty management, and providing health information and roadside assistance. Its services also consist of technical support services, such as handling inquiries regarding hardware, software, communications services, communications equipment, Internet access technology, and Internet portal usage; and customer acquisition services comprising inbound up-selling of its clients’ products and services. The company delivers its customer contact management services through phone, e-mail, social media, text messaging, and chat. In addition, it provides various enterprise support services, including technical staffing and outsourced corporate help desk services. Further, the company offers fulfillment services consisting of multilingual sales order processing through the Internet and phone, payment processing, inventory control, product delivery, and product returns handling. It serves Fortune 1000 companies, medium-sized businesses, and public institutions primarily in the communications, financial services, technology/consumer, transportation and leisure, healthcare, and other vertical industries. Sykes Enterprises, Incorporated was founded in 1977 and is headquartered in Tampa, Florida.

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Corporate Governance 
Sykes Enterprises, Incorporated’s ISS Governance QuickScore as of Sep 1, 2014 is 4. The pillar scores are Audit: 1; Board: 7; Shareholder Rights: 5; Compensation: 2.
Brought to you by Institutional Shareholder Services (ISS)

Key Executives 
 PayExercised
Mr. Charles E. Sykes , 51
Chief Exec. Officer, Pres and Exec. Director
1.17M0.00
Mr. James T. Holder J.D., CPA, 55
Gen. Counsel, Exec. VP and Corp. Sec.
456.00K46.00K
Mr. Lawrence R. Zingale , 58
Exec. VP and Gen. Mang. of Major Markets
N/AN/A
Mr. John Chapman ,
Chief Financial Officer and Exec. VP
N/AN/A
Mr. David L. Pearson , 55
Chief Information Officer and Exec. VP
N/AN/A
Amounts are as of Dec 31, 2013 and compensation values are for the last fiscal year ending on that date. Pay is salary, bonuses, etc.Exercised is the value of options exercised during the fiscal year.
Currency in USD.
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