APAC Customer Services Inc.
Bannockburn Lake Office Plaza 1
2333 Waukegan Road Suite 100
Bannockburn,
IL 60015
United States - Map
Phone: 847-374-4980
Fax: 847-374-4991
Web Site: http://www.apaccustomerservices.com
| APAC Customer Services, Inc. provides customer care services and solutions. The company offers its services and solutions through multiple communication channels, including telephone, Internet, email, fax, mail correspondence, and automated response generated through technology. It provides customer service support for various medical plans, including pharmacy, medical, dental, vision, and Medicare Part D to plan members and healthcare plan providers; delivery scheduling, delivery issue resolution, strategic account management, international services, business to business contact management and sales, account set-up and maintenance, billing research and resolution, and claims processing; and targeted inbound customer acquisition, product sales, ongoing account maintenance, billing issue resolution, troubleshooting product issues, warranty and exchange processes, product set-up services, pre-paid account inquiries, and customer retention activities for communications industry. The company also provides services for account management, subscriber acquisition, verification and retention, and billing and payment support in publishing industry, as well as offer solutions for its publishing customers in CRM application development, IVR, and Web self-service; reservation booking for general and corporate travel, information on hotels, resort properties locations and amenities, car rental and airline policies, cancellations, billing, and account management, as well as complaint resolution for travel and entertainment industry; and assists customers with card activation, credit inquiries, billing issue resolution, account maintenance, balance increases and transfers, and balance inquiries for financial services industry. As of December 30, 2008, it operated nine customer care centers in the United States and four off-shore customer care centers in the Philippines. The company was founded in 1973 and is headquartered in Bannockburn, Illinois. |
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| Key Statistics |
| |
| | Pay | Exercised | Mr. Theodore G. Schwartz , 55
Founder, Chairman, Member of Search Committee and Member of Transition Oversight/Bus. Operations Committee |
N/A
| N/A | Mr. Michael P. Marrow , 51
Chief Exec. Officer, Pres, Director and Member of Transition Oversight/Bus. Operations Committee |
$
682.00K |
$
0 | Mr. Andrew B. Szafran , 42
Chief Financial Officer and Sr. VP |
$
326.00K |
$
0 | Mr. Arthur D. DiBari , 52
Sr. VP of Operations |
$
563.00K |
$
0 | Mr. Mark E. McDermott , 48
Chief Information Officer and VP |
$
387.00K |
$
0 |
|
|
|
Dollar amounts are as of
31-Dec-08
and compensation values are for the last fiscal
year ending on that date. "Pay" is salary, bonuses, etc. "Exercised" is the value of
options exercised during the fiscal year.
| |
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1.48% Nasdaq 
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