inContact, Inc.
7730 South Union Park Avenue
Suite 500
Salt Lake City,
UT 84047
United States - Map
Phone: 801-320-3200
Web Site: http://www.incontact.com
| inContact, Inc. operates as a hosted, software as a service (SaaS) company focusing on the enterprise contact center market in the United States. It provides inContact and related connectivity products consisting of contact handling/management applications, such as routing, automated call distribution, self-service menus, automated interactive voice response, database integration, multimedia contact management, management reporting, workforce management, performance optimization benchmarking, custom call routing and call flow design, and hire screening and online training tools. The companys inContact SaaS suite includes inControl, an application development tool; Web Manager, a browser-based interface for managing various aspects of contact center performance; myAgent, a desktop application; inTouch, a reporting, monitoring, and recording tool for viewing real-time and historical operations statistics; inContact Workforce Management, a browser-based application for scheduling, forecasting, and monitoring schedule adherence for agents and supervisors; inContact Hiring and Retention that screens new contact center applicants by exposing them to the simulations of the job; and inContact eLearning, which delivers just-in-time training to agents at their desktop during call flow downtimes. It also offers traditional connectivity products, including voice T1 product, Intelligent-T; and switched 1+ service that enables users sites to connect to the companys VoIP network, as well as to gain access to its inContact services. The company also operates as a reseller of domestic and international long distance and other services provided by national and regional wholesale providers. It markets its products and services to commercial and business customers directly and through independent sales agents. The company, formerly known as UCN, Inc., was founded in 1994 and is based in Salt Lake City, Utah. |
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| Key Statistics |
| |
| | Pay | Exercised | Mr. Theodore Stern , 79
Chairman and Consultant |
N/A
| N/A | Mr. Paul Jarman , 39
Chief Exec. Officer, Pres |
N/A
| N/A | Mr. Scott Welch , 44
Chief Operating Officer and Exec. VP |
N/A
| N/A | Mr. Steven ZoBell , 39
Chief Technology Officer and Exec. VP |
$
202.00K | N/A | Mr. Frank D. Maylett , 46
Exec. VP of Sales, Marketing & Global Alliances |
$
175.00K | N/A |
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Dollar amounts are as of
31-Dec-08
and compensation values are for the last fiscal
year ending on that date. "Pay" is salary, bonuses, etc. "Exercised" is the value of
options exercised during the fiscal year.
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1.48% Nasdaq 
Profile
