inContact, Inc.
7730 South Union Park Avenue
Suite 500
Salt Lake City,
UT 84047
United States - Map
Phone: 801-320-3200
Web Site: http://www.incontact.com
| inContact, Inc. operates as a software as a service (SaaS) company in the United States. It provides inContact solution, which comprises routing, automated call distribution, self-service menus, automated interactive voice response, database integration, multimedia contact management, management reporting, workforce management, performance optimization benchmarking, custom call routing and call flow design, and new hire screening and online training tools. The companys inContact SaaS suite includes inContact ACD, which provides advanced contact handling and routing services along with the management services required to monitor and manage the process; inContact CTI that integrates with customer data servers to provide agents with pre-populated customer data; inContact IVR, which assists the caller to get to the live-agent service; inContact Integrations; inContact ECHO that gathers the opinion of the customer and presents the analysis of the feedback directly to supervisors and agents; inContact Hiring, which helps reduce attrition by assessing contact center candidates for skills, personality traits, and cognitive abilities; inContact Workforce Management that helps to forecast demand, workforce scheduling, analyze, and optimize staffing and report real-time adherence; inContact eLearning, which offers targeted, prioritized training, communications, and testing services; inContact Network Connectivity; and professional services. It also offers traditional connectivity products, including voice T1 product, Intelligent-T; and switched 1+ services. The company also operates as a reseller of domestic and international long distance and other services. It markets its products and services to customers directly and through independent telecommunications agents. The company was formerly known as UCN, Inc. and changed its name to inContact, Inc. in January 2009. inContact, Inc. was founded in 1994 and is based in Salt Lake City, Utah. |
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| Key Statistics |
| |
| | Pay | Exercised | Mr. Theodore Stern , 79
Chairman and Consultant |
N/A
| N/A | Mr. Paul Jarman , 39
Chief Exec. Officer, Pres |
N/A
| N/A | Mr. Scott Welch , 44
Chief Security Officer, Chief Operating Officer and Exec. VP |
N/A
| N/A | Mr. Steven ZoBell , 39
Chief Technology Officer and Exec. VP |
$
202.00K | N/A | Mr. Frank D. Maylett , 46
Exec. VP of Sales, Marketing & Global Alliances |
$
175.00K | N/A |
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Dollar amounts are as of
31-Dec-08
and compensation values are for the last fiscal
year ending on that date. "Pay" is salary, bonuses, etc. "Exercised" is the value of
options exercised during the fiscal year.
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0.02% Nasdaq 
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