Sykes Enterprises, Incorporated and its subsidiaries provide outsourced customer contact management solutions and services in the business process outsourcing arena primarily in the United States, Canada, Latin America, Australia, the Asia Pacific Rim, Europe, the Middle East, and Africa. The company’s services include customer care services comprising handling product information requests, describing product features, activating customer accounts, resolving complaints, cross-selling/up-selling, handling billing inquiries, changing addresses, claims handling, ordering/reservations, prequalification and warranty management, providing health information, and roadside assistance. Its services also consist of technical support services, including handling inquiries regarding hardware, software, communications services, communications equipment, Internet access technology, and Internet portal usage; and acquisition services, such as inbound up-selling of its client’s products and services. The company delivers its customer contact management services through phone, email, Internet, text messaging, and chat. In addition, it provides various enterprise support services that comprise technical staffing and outsourced corporate help desk services. Further, the company offers fulfillment services consisting of multilingual sales order processing through the Internet and phone, payment processing, inventory control, product delivery, and product returns handling. It serves corporations, medium-sized businesses, and public institutions primarily in the communications, financial services, technology/consumer, transportation and leisure, and healthcare industries. The company was founded in 1977 and is headquartered in Tampa, Florida.

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