I would be fine with this result if your customer service rep hadn't been misleading with the information I received over the phone.
Backstory: I booked a room 5 days in advance of the check in date. The cancellation policy is 4 days in advance, fine.
My friend arrived from Georgia, visiting Colorado for the first time in years and the altitude immediately made him sick. We didn't go up the mountain for fear of his altitude sickness getting worse. I called the hotel at Beaver Run and they said that it was up to Groupon to administer any refund and that I needed to talk to someone at Groupon, because no one at the hotel would be able to help me. So I called your customer service line and got a Very Helpful response from Timeka. She said that she couldn't process the refund but she would escalate it to a supervisor and that I should see a refund in my account in 3 to 5 business days. I thanked her for her help and the phone conversation was a quick one, because Timeka was able to "resolve" my issue so quickly.
In the future, please be open and honest with your customers. Their time and money is just as valuable (if not more valuable when considering the business to customer relationship and what a business is without a customer) as your time and money. So don't lie to your customers just to get a problem off of your plate.
Whereas a simple helpful response with honest follow through might have earned you a customer for life, your incredible failure and lack of attention in this instance has alienated a customer instead. I will be making an EFFORT not to use your services in the future. Moreover, I will be letting all of my friends and family know that Groupon is not an honest company and that their hard earned money is best put to use with other service providers. Your service rep was misleading and dis-honest and it looks bad on your organization.
I am sorry for the lengthy post, but I was very upset by this process and the manner in which the blame for my request denial was pawned off to a third party. This is a micro-cosmic view of the state of our country nowadays. All we do is push blame on someone else. Own it and bring some integrity back to this nation. You have a huge responsibility to your customers and the world beyond.
after all u guys sell I will pick it up 2.5 cheap
I'm in the S.Fla. area, It was good to see Groupon had quite a few "NEW"local ads today, from good restaurants to Miami Marlin tickets (no jokes please) and local services.
"The stock market is a device for transferring money from the impatient to the patient." -Warren Buffett
No kick from conference today...bummer
Both the CEO and CFO reiterated guidance for the quarter and FY 2017 during the earnings call two weeks ago. Furthermore they both mentioned April was strong and May has similar potential with Mother's Day and graduations. The only thing that's changed is a few news stories that may affect the timing of the new tax programs.
Most of those in the know feel earnings and not politics has been the driving force behind the markets move to 21K. In the grand scheme of things more institutions invested in GRPN in Q1. Total investment increased by 5%. That translates to approximately 28M shares purchased. Two major players BlackRock and Citadel now have substantial stakes.
Board membership consists of Joey Levin - IAC, Michael Angelakis - Chairman Atairos, Robert Bass - Vice Chair Deloitte... all have significant ecommerce experience. They all have vast experience in M&A. These are not passive appointments. Angelakis was a key contributor to the success of Comcast and their acquisition of NBC.
Let's see how things playout over the next couple of weeks.
It is interesting to watch this stock on Level 2. Quite a testimony to those that think GRPN might be manipulated. Regardless, until there is any significant news this sock is a drifter...with down days outperforming the up days. Management can drive share value by delivering results and looking at the company more strategically. What will Williams do?
Groupon Inc (GRPN) Lifted to Strong-Buy at Vetr Inc.
Groupon Inc (NASDAQ:GRPN) was upgraded by equities researchers at Vetr from a “buy” rating to a “strong-buy” rating in a research report issued to clients and investors on Wednesday, May 3rd. The brokerage currently has a $4.39 price target on the co
This is not Yelp. Take your complaint to a rating board and stop bashing this stock.
Target price of GRPN was revised to $4.23.
Why can't they operate like a PRICELINE
Heading to $3.5 ......
How much cash did Groupon have as of the latest earnings call? What was their debt position? thx
When does this hit $2? SOON
Grpn was upgraded to hold by 11 analysts, 4 analyst rate buy, 1 rate sell
good buy at 2.5
I just add more stakes why it hit 3.36 and i am waiting for GRPN to boost up to 4.5 again especially after BABA earning was announced.
These guys are dead. Accounts unable to access Groupon. Password resets that don't work. Customer service that sends same password resets that don't work, millions a day in lost revenue. What a horrible company.
Check out the most recent 13F filings, BlackRock increased their position by over 14M shares. Citadel Advisors increased their position by 11M shares. These are not your garden variety boutique institutions. Theses two firms hold approximately 5% of the entire float. Something is up!!
I am surprised the volume is as low as it is. The company has $169M remaining on their share purchase program. I know there are a few restrictions on when and how many shares can be bought each day. Based on the current volume a I don't believe they are actively buying.