Wednesday, December 2, 2009, 12:54PM ET - U.S. Markets close in 3 hours and 6 minutes.
eBay's fall from grace was on stark display at its Live conference in Chicago, which featured a lot of empty seats and irate sellers.
Silicon Alley Insider has all the gory details, and the video accompanying Henry's story offers a 1,000 words on how eBay's changes have alienated its core community of sellers.
Many of those sellers are now using alternatives like Craigslist and/or launching their own websites and bidding for keywords on Google, which is indirectly benefiting from eBay's stumbles.
comScore, meanwhile, is being directly threatened by Google's new system to measure Internet usage. Coincidentally or not, Google's move comes just a few months after the whole "controversy" over comScore's data on Google's paid-click search numbers.
As someone who had contemplated selling on Ebay and decided against it, does all this controversy serve any useful purpose?
eBay sellers usually fail to understand the eBay ecosystem. Buyers are the key to success. Efforts to attract buyers, ensure a positive experience, and make it easy to buy benefit all sellers. Sellers who complain about buyers need to recalibrate their customer service meters. eBay does more then any other venue to ensure a safe and secure marketplace. Also, all we ever hear are the shouts and screams of a few vocal sellers. Buyers voices are rarely represented in the frey. There are alos many happy buyes. made happier by the defection of other buyers and for obviuos reasons keep their mouth shut :)
I am a seller and can tell you that my biggest reason to be upset about ebays new system is the fees wich they raise every year, when they raise fees sellers like me must raise prices this causes buyers to stop buying. One other thing nobody mentions is the deal ebay made with buy.com it looks like buy.com is listing for free on ebay. My solution was to start my own website : NYcloseout.com but you need a lot of capital to get people to come to you
Hey, as an ebay seller, I'm not unhappy with my buyers (who are great), but rather eBay themselves! Raised fees over 50 percent with nothing to show for it, outright disingenuous lies about policiy changes, absolutely the WORST customer service on the planet, bar none. Then, they beat sellers if they get anything less than a perfect 5.0 DSR score, while they tell buyers that giving a 4 denotes a satisfactory performance. The management team knows nothing about their own marketplace and continues to run around with their head in the sand.
The feedback always sucked for customers, you could not give a neg unless they outright stole your money. Or they had already given you green. Ebay lost its sense of fun years ago , they have to do something to get it back. And if the sellers are howling perhaps it is only because they now know they must treat buyers better. Sorry for those good sellers out there.
I have been a power seller on ebay for 10 years and absolutely agree with dtmedin . I just had a live chat with ebay customer service..just ABSOLUTELY incompetent..it would make me a comedian star if I posted a transcript.
I am a buyer - never have sold anything. The id used here is not my eBay id. I used to bid and buy a whole lot more, but after eBay raised the fees for the sellers most sellers are starting the items I buy (mostly postcards) at 9.99. This is more than I usually paid for an item to begin with. I don't mind sometimes paying way over that if it is something I really want, but if they were posted at a lower price and there were no other bidders I got a bargain. This kind of evened it out for the more expensive items. Also I used to know by the bidders ID who I was bidding against and bid accordingly. Now with the hidden ids I don't know how to bid. To sum it up - I don't buy near as much as I used to.
They not only alienated sellers, but also the buyers: I bought about 30 items last year, but only 2 this year. The reason: after reaching the $2000 limit, PayPal thinks they got me hooked, and wants a lot more than my credit card information. Well, they are not going to get it, and eBay can count me out as a buyer. I'll go on eBay,%2
They not only alienated sellers, but also the buyers: I bought about 30 items last year, but only 2 this year. The reason: after reaching the $2000 limit, PayPal thinks they got me hooked, and wants a lot more than my credit card information. Well, they are not going to get it, and eBay can count me out as a buyer. I'll go on eBay, watch the prices for the items I want and search for the same items somewhere else on the Internet.
They not only alienated sellers, but also the buyers: I bought about 30 items last year, but only 2 this year. The reason: after reaching the $2000 limit, PayPal thinks they got me hooked, and wants a lot more than my credit card information. Well, they are not going to get it, and eBay can count me out as a buyer. I'll go on eBay, watch the prices for the items I want and search for the same items somewhere else on the Internet.
Ebay is a greedy cash cow. They are running with no heads on as they are loosing buyers and sellers in great volumes. If they keep this up and don't treat buyers and sellers better SOON, ebay will have to be shutting down some of it's operations and/or doing lay offs. Their stock is declining as investors know ebay's NO LONGER gonna be a lucrative adventure for anyone. Once seller's realize that they are giving away hundreds of thousands of dollars and relisting items and giving them away they will eventually smarten up and leave ebay. Too bad google doesn't step in... as EVERYONE (buyers and sellers) would leave ebay. Ebay and Pay Pal customer service is awful. Too bad they don't realize all the SPAMs buyers and sellers get and makes you wonder who is giving out your NAME and EMAIL? Must be insiders within Pay Pal and Ebay... Makes you wonder how your ID on ebay get's stollen and someone lists or buys under ebay ID. That's happened to me and several of my clients... and what a nightmare. Ebay needs to run security checks on their thousands of employees and start looking for all the BAD MOLE's. Ebay is currently on a self destruct mission and they definitely are in the DARK as to what is really transpiring with BUYERS and SELLERS. Ebay used to be a fun venue but NO LONGER. When you have to sell something for 1/10 or less of it's value it basically is not a good site any longer to sell antiques and collectibles or ANYTHING. Ebay is definitely a HUMPTY DUMPTY and all the kings horses and all the kings mens will neve be able to REPAIR HUMPTY DUMPTY AGAIN!
Ebay is a greedy cash cow. They are running with no heads on as they are loosing buyers and sellers in great volumes. If they keep this up and don't treat buyers and sellers better SOON, ebay will have to be shutting down some of it's operations and/or doing lay offs. Their stock is declining as investors know ebay's NO LONGER gonna be a lucrative adventure for anyone. Once seller's realize that they are giving away hundreds of thousands of dollars and relisting items and giving them away they will eventually smarten up and leave ebay. Too bad google doesn't step in... as EVERYONE (buyers and sellers) would leave ebay. Ebay and Pay Pal customer service is awful. Too bad they don't realize all the SPAMs buyers and sellers get and makes you wonder who is giving out your NAME and EMAIL? Must be insiders within Pay Pal and Ebay... Makes you wonder how your ID on ebay get's stollen and someone lists or buys under ebay ID. That's happened to me and several of my clients... and what a nightmare. Ebay needs to run security checks on their thousands of employees and start looking for all the BAD MOLE's. Ebay is currently on a self destruct mission and they definitely are in the DARK as to what is really transpiring with BUYERS and SELLERS. Ebay used to be a fun venue but NO LONGER. When you have to sell something for 1/10 or less of it's value it basically is not a good site any longer to sell antiques and collectibles or ANYTHING. Ebay is definitely a HUMPTY DUMPTY and all the kings horses and all the kings mens will neve be able to REPAIR HUMPTY DUMPTY AGAIN!
Ebay is a greedy cash cow. They are running with no heads on as they are loosing buyers and sellers in great volumes. If they keep this up and don't treat buyers and sellers better SOON, ebay will have to be shutting down some of it's operations and/or doing lay offs. Their stock is declining as investors know ebay's NO LONGER gonna be a lucrative adventure for anyone. Once seller's realize that they are giving away hundreds of thousands of dollars and relisting items and giving them away they will eventually smarten up and leave ebay. Too bad google doesn't step in... as EVERYONE (buyers and sellers) would leave ebay. Ebay and Pay Pal customer service is awful. Too bad they don't realize all the SPAMs buyers and sellers get and makes you wonder who is giving out your NAME and EMAIL? Must be insiders within Pay Pal and Ebay... Makes you wonder how your ID on ebay get's stollen and someone lists or buys under ebay ID. That's happened to me and several of my clients... and what a nightmare. Ebay needs to run security checks on their thousands of employees and start looking for all the BAD MOLE's. Ebay is currently on a self destruct mission and they definitely are in the DARK as to what is really transpiring with BUYERS and SELLERS. Ebay used to be a fun venue but NO LONGER. When you have to sell something for 1/10 or less of it's value it basically is not a good site any longer to sell antiques and collectibles or ANYTHING. Ebay is definitely a HUMPTY DUMPTY and all the kings horses and all the kings mens will neve be able to REPAIR HUMPTY DUMPTY AGAIN!
Free online classifieds website has picked up - www.heyev.com
Hey Yahoo Tech Ticker, Instead of assuming that your readers already know Henry Blodget's history (first line of his intro - "You Know the History"), how about informing them. For example, tell your readers how he was charged (2002) with securities fraud & banned from the securities industry. Oh, this ancient history, you reply. Well, as recently as November 2004 The Motley Fool wrote - "Blodget's name is synonymous with what amounted to a near larceny of billions of dollars of shareholder assets...In Maggie Mahar's book Bull!, Blodget voices amazement at John Kenneth Galbraith's explanation of how bubbles work: some new thing comes along that captures the public's imagination, people startmaking money at it, attracting "me-too" companies and investors, and then "someone of average intelligence is held up as a genius." At which point Blodget holds up his hand. "Hi, that was me." (http://www.fool.com/investing/small-cap/2004/11/24/the-rehabilitation-of-henry-blodget.aspx). Also, as recently as October 2007, he writes (http://www.alleyinsider.com/2007/10/google-to-2000-.html) - "Remember a couple years back when some analyst floated the idea that Google could eventually be worth $2,000 a share--and was ridiculed from coast to coast? Well, first it's worth noting that Google is now almost a third of the way there. Second, it's worth noting that $2,000 a share would mean a market cap of about $750 billion, which--given a reasonable time horizon--just isn't that far-fetched." What is really far fetched is that Henry wants us to believe that he is a 2.0 or new version of himself. Well Henry, a weasel 1.0 or 2.0 is still a weasel.
The concept of trying to make eBay a better site for buyers makes sense but the execution has been awful. They obviously had very few if any conversations with buyers and sellers before embarking on this new pricing model. And most concerning is the deterioration of eBay's customer service. Show me a single company that thrived with poor customer service... only a monopoly can get away with that and eBay is certainly not a monopoly.
I am a ebayer buyer and seller. I can say that the fees are fair. I just checked out listing an ad in the local newspaper, which is very limited, and it was more then ebay listing fees for the same seven day period. Now then, the PayPal fees are out of touch with reality and sure seem like a sales tax to me. I hope they get busted for that. DavidG
just remember that eBay is a business, pure and simple, and run by a group of MBA educated professional managers. its only objective is to maximize revenue growth and thereby shareholder value. extracting as much money from all market participants and reducing all costs (customer service etc.) is just a corollary of this. fee increases etc. are all a part of further this sole objective. every eBay seller should be analyzing which channels give them the greatest efficiency (lowest transaction costs, best customer acquisition and inventory turns)- whether its Google adwords, Amazon, comparison shopping engines, Craigslist or whatever. Take a look at Scott Wingo's excellent eBay blog for more thoughts on this.
too many rating systems against the sellers..no recourse for sellers against deadbeat buyers. Too many fees...double charged when paying for final value fee and then again w/ Paypal fees on the same transaction...many Ebay sellers are common folk trying to make a few dollars on the attic and garage sale finds that collectors are happy to see..not anymore...with all the fees, sellers have to charge much higher prices and those great buys are getting fewer and fewer...stock prices are steadily dropping....when is Ebay gonna wake up? When their stocks hit $10.00 a share...why did they try to fix what wasn't broken..maybe a little bumped and scratched but working much better than it is now!!! Ebay stepped aside and made room for some one else to step up and take over the internet auction business...dummies!!!
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Drake - Tuesday June 24, 2008 11:56AM EDT
I can't figure out why GOOG hasn't been doing this from the get-go. Hopefully, this move to track clicks will herald a new era of GOOG finally providing earnings guidance. One question to consider is why don't they just gobble up SCOR?