How to Solve Dell's Dilemma: More Innovation

now how does it go.....dude! you put $70 million of your own money back in your company after you sent all the jobs to Malaysia with the excuse..... "Everything in Texas is to big" and you were thinking ...duh! the employees in Texas couldn't put a laptop together cause their fingers are to big....typical thinking from a A & M dropout.... remember what Sol Broad said... *Success is not always final. If you build a better mousetrap, nature will breed a smarter mouse.*

drop out from UT, not A&M!!!

I love dell products and we will win again

Dell's small business support stinks. My account has more turnover than a doorknob in a public bathroom. There reps (if I actually get one on the phone) are undertrained and ill informed. I have had reps. tell me that parts had been discontinued only for me to find it and buy it on dell.com later that day. Tech. support stinks. Last time I called in to see if they could help me find some ECC Ram for a Unix server (Made by Dell). They recommended that I should buy a new server! That was thier help! Hmm. $400 for some parts or 10k+ to replace a server that wasn't broken. Real tough choice. Get real Dell and maybe you can win your customers back!

Didn't Blodget get convicted for pumping stocks? And he's back again?

1st i find it funny that that on the desktop of this interview is a Apple notebook. dell, like others has been sitting on their butts doing nothing new. being a ex-computer person (25 yrs). dell has been buying off the shelf products with no inovation. hp, apple spend money on r&d, dell does not, cuts into their bottom line. their position in the past was delivering a good product cheap. however, like all things, selling cheap hardware is so competitive most resellers don't even make 5%. this is one reason ibm sold off the hardware division. bottom line, dell has to put some money into engineering and come up with new products or their toast. on a side note, dell like others sold off their tech support to india, so if you get one that can speak english your lucky.

I wanted a new computer and having used Dell for a number of years went to Dell. I don't like Vista so I wanted a new machine with XP. No problem? Yes it is if you want a special configuration (which I would have paid for). I simply wanted a DVD-RW and a DVD player in the same machine. No can do said Dell support. Dell has a agreement with Microsoft and would only offer that configuration with Vista. I now have my new machine with XP Pro, two DVD-RW's, AMD 6400+ processor, 300 Gig hard drive and 4 G of ram, better video and audio than Dell offers and at a lower cost. Will I ever buy Dell again? As I sit here in front of my new machine and two o;lder Dells....No WAY.

content_999 - Thursday March 13, 2008 12:57AM EDT Didn't Blodget get convicted for pumping stocks? And he's back again? ------------------------ Not convicted, but certainly exposed for hyping stocks, part of the deal was that he not be allowed to work in the investment industry. Here's the deal, either Yahoo drops him (in 48 hrs) or I drop Yahoo and encourage everyone else to do so too _ we can get financial news elsewhere - please heed the request-Thanks

content_999 - Thursday March 13, 2008 12:57AM EDT Didn't Blodget get convicted for pumping stocks? And he's back again? -------------------------------------------------- Not convicted. As part of his deal he was prevented from working in the investment business, so why is he working here, giving advice. Poor choice Yahoo. I can get my financial information elsewhere. I'll allow 48hrs to get rid of Mr. Blodget and then move on and encourage others to do so as well.

Thanks user, I knew his name rung a bell. Gee, out of the whole world couldn't the content provider (who ever that is) find someone less shady?

I had bought three Dell's several years ago- two desk tops and one laptop. However, after spending hours on the phone with India and suffering the other problems associated with Windows, not to mention being knifed on a miscellaneous interest charge of pennies, and charged for a keyboard that was never right since I had bought the machine- I gave up. I have since bought three more computers- all Apples and when I replace my personal machine- it will also be an Apple.

helo I like to know more

helo I like to know more

But they are so cheap......hmmmm ????

This cracks me up ... Dell surged when Apple lagged and now that Dell is lagging, everyone is like .. of Apple's innovation is all that matters. Here's an idea ... the market place evoloved ... at first consumers were price sensitive, especially when computers were expensive, Dell was cheaper, so they won. The consumer evolved and price is less of an issue, so what do people look for ... innovation. The reality is that these companies have been doing what they always did, and each has been successful at different times because consumer demands changed. So neither of these companies really 'got' the consumer, they just did what they did and were lucky at different times. What's amazing is that they don't seem to realize this ... innovation, especially on design does matter to poor consumers, only to richer ones ... it's a consumer maturity issue.

This cracks me up ... Dell surged when Apple lagged and now that Dell is lagging, everyone is like .. of Apple's innovation is all that matters. Here's an idea ... the market place evoloved ... at first consumers were price sensitive, especially when computers were expensive, Dell was cheaper, so they won. The consumer evolved and price is less of an issue, so what do people look for ... innovation. The reality is that these companies have been doing what they always did, and each has been successful at different times because consumer demands changed. So neither of these companies really 'got' the consumer, they just did what they did and were lucky at different times. What's amazing is that they don't seem to realize this ... innovation, especially on design does matter to poor consumers, only to richer ones ... it's a consumer maturity issue.

Innovation? try again. wrong buzzword. Dell was never an innovator of products -- they were an innovator of process! This process was of course copied. Dell simply needs to reinvente themself as a company and a brand. Dell is not unique and nothing that they sell is unique either. There is NO compelling reason for me to buy anything at Dell. In my opinion, Dell's exit strategy should be to hookup with EMC. EMC is pushing into the consumer markets to help manage all that digital information on personal computers. Well, Dell is already there and it would be a good marriage -- EMC with corporate data centers and Dell for the consumer. Both companies would be able to compete better with HPQ!

DELL IS TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HP WILL DOMINATE THEM ALL DAY EVERY DAY FOREVER

Time for Michael Dell to return money to the shareholders and shut down the business. Dell is going to be the next Gateway!

I guess it might be time for Mr Dell to consider the comment that he made a few years ago about Apple and I Quote....." Steve you would be doing everybody a favor if you sold the company and gave the money back to the share holders"