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Starbucks Faces Long Road in Racism Fight After Massive Training

Karen Weise, Craig Giammona
Starbucks Faces Long Road in Racism Fight After Massive Training

Carla Ruffin, 57, spent essentially all of her working life wearing her hair straight, the kind of decision black women often make in order to fit in in the mostly white corporate world. Natural hair was just one of a broad range topics that came up in the racial bias training session attended by Ruffin, a regional director who oversees more than 100 Starbucks stores in New York City. The interactive training provided prompts for small groups of employees to discuss their own experience of race.