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Southwest Airlines Missed a Key Deadline (and Passengers Will Be Furious)

Southwest Airlines Missed a Key Deadline (and Passengers Will Be Furious)

There was a time when Southwest Airlines was known for having first-rate customer service. In total, more than 16,700 flights were impacted, which could end up costing Southwest $825 million, at least. As a result of these choices, in many critics' opinion, a meltdown was just a matter of time for the airline.